Patricia Romack

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Oversaw daily operations to maintain store cleanliness and organization.

Count cash daily and put cash in registers.

Prepared cash for bank deposits.

Filed inventory invoices.

Brought meals to elderly residents and visited with them while they ate. Helped put together plates of food.