Patricia Ross
Saint Petersburg,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
11
11
years of professional experience
1
1
Certificate
1
1
Certificate LDC
Work History
Supervisor
Bon Apptit Management
Saint Petersburg
01.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitor day to day operations for front of house.
- Evaluate performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.
- Prepare production or sales reports for management and ensure their unit meets expectations for quality, productivity and safety.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
Catering Associate
Bon Apptit Management
Saint Petersburg, FL
01.2023 - Current
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Prepared dishes for catering events or during high-volume shifts.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
- Interacted with guests to obtain feedback on product quality and service levels.
- Assisted caterers with food distribution by organizing food products and plating items.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Removed trash and cleaned kitchen garbage containers.
Production Supervisor /Inspector in Quality Assurance and Quality Control
Ayanna Plastics & Engineering
Clearwater, FL
07.2012 - 02.2023
- Internal Auditor
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Established and updated production schedules to meet changing demands.
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Recommended and implemented measures to improve production methods and quality of products.
- Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Developed and implemented significant process improvements to enhance department quality and throughput.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
- Oversaw continuous improvement initiatives in Lean environment to drive gains in quality, flow and output.
- Coordinated production requirements with material handling and staffing functions.
- Performed pre-shift checks of equipment to identify problems and remove affected equipment for repair.
- Established procedures for verification of incoming and outgoing shipments to keep warehouse inventory current.
- Attended team meetings to discuss projects, brainstorm ideas and put forward solutions to issues.
- Drafted audit reports to display findings.
- Addressed and resolved audit issues.
- Worked with external audit professionals and prepared documentation of process evaluations.
- Reviewed company policies against best practices to better understand level of compliance.
- Spearheaded planning of yearly audits and reviewed controls for departments to assess areas in need of improvement.
- Tagged and stored product inventory in correct areas and locations.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
Home Health Care Provider
FirstLight HomeCare
Clearwater, FL
01.2020 - 01.2023
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Assisted with client personal care needs to foster independence and well-being.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Planned optimal meals based on established nutritional plans.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
High School Diploma -
Calhoun High School
Calhoun, GACertification - Cosmetology
Fortis College - Largo
Largo, FLSkills
- Supervision & Leadership
- Good Work Ethic
- Team Management
- First Aid/CPR
- Friendly, Positive Attitude
- Computer Skills
- Reliable
- Team Building
- Critical Thinking
- Flexible Schedule
- Organizational Skills
- Customer Service
- Training & Development
- Planning & Organizing
- People Skills
- Processes and Procedures
- Conflict Resolution
Certification
- ISO 9001:2015 Training - 2016
- Quality Inspector Certified Training - 2016
- ISO 9001:2015 Internal Auditing Certified Training - 2017
- ISO 13485:2016 Training - 2019
- Home Health Aid Certified Training - 2019
- BSL, Largo Fire Rescue - 2022
- Servsafe Training - 2023
- Leadership Certification Training - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Bon Apptit Management
01.2023 - Current
Catering Associate
Bon Apptit Management
01.2023 - Current
Home Health Care Provider
FirstLight HomeCare
01.2020 - 01.2023
Production Supervisor /Inspector in Quality Assurance and Quality Control
Ayanna Plastics & Engineering
07.2012 - 02.2023
High School Diploma -
Calhoun High School
Certification - Cosmetology
Fortis College - Largo