Patricia Ross

• Planned and coordinated program services for agency and 50 consumers who resided at House of Ruth, Madison
• Promoted a positive work environment through effective communication, teamwork, and problem-solving skills.
• Organized events and workshops to facilitate learning opportunities for program participants.
• Supervise staff and assessment of performance to employees
• Ensure implementation of policies and procedures
• Develop and execute mediation and conflict resolution plans
• Maintain budget and track expenditures and transactions
• Monitor HMIS system and ETO system for reentry consumers
• Manage scheduling for program monitors and volunteers
• Maintain communication system for social media and external relations
• Promote positive relations within the team and external parties
• Developed program action plans to build better relationships and morals for agency staff
• Schedule and organize meetings/events for Madison Program
• Maintain updated employee records
• Support overall growth and program development
• Developed training curriculum for staff and residents.
• Improved program outcomes with regular monitoring, evaluation, and adjustments based on participant feedback.
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• Maintain therapeutic relationships with the consumers who reside in the program
• Research, collaborate, and connect consumers to services that facilitate the achievement of goals
• Ensure that compliance is maintained with all regulations, policies and procedures as mandated by the policies that govern the operation of the facility
• Develop and facilitate educational groups
• Utilized professional supportive counseling skills to address conflict and crisis among residents
• Maintain professional contact with external agencies and assist Program Coordinator with overseeing the re-entry clients
• Monitor medication, conducts urine toxicology screens, and completes all related reporting documentation
• Monitor the safety of the facility in conjunction with security and Program Coordinator.

• Develop therapeutic relationships with 50 women and their children, assess strengths and needs, create goals, implement, and monitor case management plans
• Provide supportive counseling, problem resolution and crisis intervention sessions
• Negotiate, expand, and establish capacity building relationships with government and private agencies in the metropolitan and surrounding areas
• Act as liaison for clients between courts, CFSA, Major’s office and other entities
• Advocate for parents and their families with the school, Metropolitan police, and the judicial system
• Manage emergencies and unusual incidents on behalf of my agencies
• Developed and conduct psycho-educational and support group activities
• Teach a wide range of skills that promote independent living and restoration for women and their families whose lives have been devastated by drug abuse, abuse, criminal activity, homelessness, unemployment, and poverty
• Monitor medication, conduct urine toxicology screens, and complete all related reporting documentation.

• Provided direct supervision to a caseload of 23 individuals who had been identified as high-risk members of society
• Facilitated regular meetings with the Child and Family Services Agency, GALs, social workers, and other governmental officials
• Assessed and established formal treatment plan goals for addressing behaviors, academic weakness, and other corrective issues
• Reported issues of abuse and neglect to the Child Protective Services and conducted home visits
• Design training materials and facilitated training
• Coordinated and facilitated services for youth with therapists, psychiatrists, lawyers, and social workers who provide court-ordered services for clients and their families
• Serve as day-to-day liaison between school, court, and other local social services agencies.

• Conducted intake assessments for 25 clients and their families entering the facility
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Provided day-to-day supervision and case management to ensure compliance with program rules
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Monitored the progress of cases and reported to the Program Director regarding compliance with established guidelines
• Monitored families for abuse and neglect issues and reported to Child Protective Services when necessary
• Served as liaison between participants and community services
• Assisted client with obtaining food stamps, Medicaid, SSI, employment, and other services

Conducted training and group activities for clients.