Patricia Roughgarden
West Caldwell,NJ
Summary
PMP certified Project Manager with extensive experience working in cross-functional environments in the US and abroad. Exceptional written and oral communication skills. Adept at troubleshooting, problem solving, negotiation and motivation. An acute talent of liaising knowledge between the business owner and the technicians. Experienced in both Agile and Waterfall methodologies. Senior Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects and . Solid understanding of project management tools. Project Management Professional and certified in Agile methodology.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Project Manager/Program Manager
Outreach
Seattle, WA
10.2021 - Current
- Managed project scope, timeline and budget in alignment with company objectives.
- Developed comprehensive project plans to be shared with stakeholders.
- Coordinated resources across multiple departments and teams to ensure successful completion of projects.
- Monitored progress of projects against established timelines and budgets.
- Created detailed reports on project status, issues, risks and opportunities.
- Provided guidance to team members on how to overcome obstacles during the course of a project.
- Implemented process improvement initiatives aimed at increasing efficiency within the organization.
- Established best practices for managing complex projects successfully.
- Analyzed data from completed projects in order to identify areas for improvement.
Project Manager- Professional Consulting Services
Supply Chain Logistics Software
NY, NY
01.2019 - 10.2021
- Effectively manage multiple SAAS solution implementation projects concurrently
- Industries include: Technology, Aerospace, Fashion and Manufacturing
- Ensure an on-time and on-budget delivery of the subscribed solution(s) with a focus on value to the customer
- Lead all aspects of a project from inception through project completion
- Maintain an adherence to the project scope throughout the implementation by creating and leveraging the Scope Definition
- Manage changes in scope through change order process
- Successfully manage issues and risks to keep the implementation on course
- When necessary, proactively escalate issues and risks to the appropriate parties in a timely manner
- Utilize and maintain the PM Deliverables throughout the course of the implementation
- Effectively manage resource assignments to ensure resource utilization is maximized
- Provide routine communication of the status of the project and key milestones to internal and external stakeholders.
Project Manager- IT Department
Beacon Building Supply
NJ
03.2015 - 12.2018
- PM role - led major initiatives for the organization through all phases of the SDLC
- SalesForce Implementation: Manage support team for integration of ERP data and support 1500+ users on Salesforce workspace
- Create roles and hierarchy to align with organizational structure
- Validate dashboards and reporting
- Gather requirements and manage enhancement releases
- ERP Upgrade project: Primary responsibility is to manage a mission critical upgrade of ERP system from character dos-based system to a Windows front end
- Role included leading and organizing all aspects of the project including transition and transformation, vendor management, budget management, organizational change, system enhancements and stakeholder management
- Managed all enterprise system interface integrations and rollout to 1600 users nationally
- EDI implementation for key customers: Work with a team of 3 and external vendors to implement an EDI solution into the existing ERP system
- Tasks included process mapping, training plans, change management, implementation planning, quality assurance, vendor management
- EInvoicing: Planned and engaged with the software vendor to implement a SAAS electronic Invoicing solution for the Finance team within the organization
- Interacted daily with business partners to provide project updates and budget tracking
- Mentored junior team members on organizational policies and procedures
- Developed IT documentation governance model
- Worked with Software vendors for status updates and project tracking
- Managed Application workflow and ensured production issues were resolved efficiently.
Project Manager- PMO
Newcastle Permanent Building Society
Newcastle, Australia
01.2014 - 10.2014
- Managed 2 projects for the organization as a team member of the Project Office while on an Expatriate assignment in Australia
- Interacted with Project Working groups for project updates and statuses
- Presented Steering committee Status updates fortnightly
- Capex and Opex Budget Responsible
- Created Business requirements documentation
- Privacy Project: Implemented the first phase of the Privacy Project within first 10 weeks of tenure with the organization
- The effort incorporated organizational wide changes: including IT systems, Corporate Policies, Procedures, Marketing and Staff training material
- The overall project timeline was for 18 month duration with 5 planned system releases
- Transaction Content Management Project: Project business case was to implement a new Document Management system
- The new system migrated 5 legacy applications into one SharePoint platform
- Role involved managing a technical and business working group of 20 people to coordinate the work efforts
- This project involved Procurement, Board presentations, Vendor Management, and all phases of the SDLC
- This project also was responsible for 2.2 Million AUD yearly budget, budget forecasting, resource allocation, and release planning and contract management.
Advisory Project Manager/Compliance Subject Matter Expert
International Business Machines (IBM)
Piscataway, New Jersey
12.2004 - 12.2013
- Managed 2 Mission Critical applications for a Large Transportation client through all phases of project development life-cycle
- Team consisted of US and Global resources with a combined team size of 25 full time Employees
- Implemented 26 European Union Nations, China and Ghana regulations utilizing Agile Project Methodology
- Managed and tracked annual project budgets of over $ 4 million USD
- Interfaced with the client for daily stand up meeting relative to agile project methodology
- Led Project team daily updates for release management
- Managed the delivery of application release cycles every 6 weeks utilizing Rational Focal Point Agile Methodology
- Attended Trade conferences with the client as technical liaison to interpret and assess new regulations
- Managed and tracked all Data Security and Privacy best practices for the client and audit readiness
- Led teams across technical, financial and business disciplines
- Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
- Mitigated risk factors through careful analysis of data
- Anticipated and managed change effectively in rapidly evolving global business environments
- Managed projects in both agile and waterfall approaches, creating detailed project road maps, plans, schedules and work breakdown structures
- Rated among IBM top performing employees and above average contributors for each year of tenure
- Managed and planned over 25 regulatory system releases over a 3 year time frame under budget and on time
- Provided detailed resource and sales forecasting to senior leadership on a monthly basis.
Project Manager
Maersk Data USA Inc.
Morristown, New Jersey
06.1998 - 12.2004
- The project involved managing the development and support of a Mission Critical Customs Compliance application with a full time staff of 8 team members
- Implemented over 15 successful enhancement releases on time and under budget to meet regulatory deadlines over a 4 year period
- Tasks included facilitating scoping and requirements sessions with the Client
- Created and delivered training modules on System improvements for new releases to end users
- Attended and participated in Technical Trade group meetings to assess new regulations with the client for technical interpretation
- Managed Logistics application with a staff of 3 for Large US Retailer
- Technical team leader: Sales Force Automation Project
- Managed a staff of 3 for Nationwide Sales force
- The project included CRM software maintenance, laptop maintenance and distribution and marketing report distribution.
Education
Bachelor of Science Degree, Business Administration- Management -
William Paterson University
Technical Degree in Mainframe Programming -
Chubb Institute for Computer Programming
Skills
- Custom Applications
- Relationship Building
- Project Management
- Regulatory Interpretation
- Systems Management
- Cross Functional Teams
- Business Process Refinement
- Process Improvement
- IT Planning
- DS&P Audit Readiness
- Change Management
- Motivation
- Business Analysis
- Problem Management
- Issue Resolution
- Quality Assurance
- Team Leadership
- Budget Management
- Vendor Management
- Implementation Planning
- Strategic Planning
- Risk Management
- Vendor Sourcing
- Project Planning
- Systems implementation
- Software Development Lifecycle
- Stakeholder Communications
- Agile Methodologies
Certification
- Microsoft Certified Professional
- PMP Certified Project Manager
Timeline
Senior Project Manager/Program Manager
Outreach
10.2021 - Current
Project Manager- Professional Consulting Services
Supply Chain Logistics Software
01.2019 - 10.2021
Project Manager- IT Department
Beacon Building Supply
03.2015 - 12.2018
Project Manager- PMO
Newcastle Permanent Building Society
01.2014 - 10.2014
Advisory Project Manager/Compliance Subject Matter Expert
International Business Machines (IBM)
12.2004 - 12.2013
Project Manager
Maersk Data USA Inc.
06.1998 - 12.2004
Bachelor of Science Degree, Business Administration- Management -
William Paterson University
Technical Degree in Mainframe Programming -
Chubb Institute for Computer Programming
- Microsoft Certified Professional
- PMP Certified Project Manager
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