Patricia Rowland
Bradenton,FL
Summary
Accomplished Administrative Assistant with a proven track record at Sarasota County School Board, adept in data entry and fostering professional relationships. Leveraged strong problem-solving skills and Microsoft Excel proficiency to streamline office procedures, enhancing efficiency. Demonstrated commitment to customer service excellence, significantly improving client satisfaction and loyalty.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Sarasota County School Board
08.1999 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed strategies to streamline and improve office procedures.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Customer Service Cashier
Albertsons Grocery Store
03.1998 - 08.1999
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School - High School Administration
Fairmont West High School
Kettering, OH06.1975
9th Through 11th Grade - High School Teaching
St Joseph’s Commercial High School
Dayton, OH06.1974
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Database entry
- Excel spreadsheets
- Scheduling and calendar management
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Professional and mature
- Filing and data archiving
- Mail handling
- Spreadsheets
- Multi-Line Phone Systems
- Client Relations
- Records administration
- Event Coordination
- Bookkeeping
- Training and coaching
- Letter preparation
Timeline
Administrative Assistant
Sarasota County School Board
08.1999 - 02.2022
Customer Service Cashier
Albertsons Grocery Store
03.1998 - 08.1999
High School - High School Administration
Fairmont West High School
9th Through 11th Grade - High School Teaching
St Joseph’s Commercial High School
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