Summary
Overview
Work History
Education
Section name
Timeline
Generic

Patricia Rozek

Fox River Grove,IL

Summary

Professional with deep experience in data management, analysis, and quality control, ready to contribute effectively in this role. Strong focus on team collaboration and delivering reliable outcomes. Skilled in data validation, database management, and process improvement. Adaptable and dependable, with commitment to meeting organizational goals and responding to evolving needs.

Overview

24
24
years of professional experience

Work History

QC Analyst II

Dovenmuehle Mortgage Inc
11.2021 - Current
  • Assessed complex mortgage claim files for potential regulatory exceptions, generating comprehensive reports that contributed to enhanced audit transparency and rapid decision-making.
  • Facilitated training sessions for new hires and current staff on audit methodologies and regulatory frameworks, reinforcing compliance standards and elevating overall team proficiency.
  • Programmed audit schedules and allocated assignments to staff, ensuring balanced workloads and timely completion of all mortgage file reviews.
  • Developed and deployed comprehensive training resources tailored to specific audit types, streamlining onboarding and reinforcing adherence to company-wide quality standards.

Collision Consultant-Team Lead

Innovation Group
01.2009 - 11.2021


  • Developed training materials to enhance employee onboarding and skill acquisition, assisted coworkers in learning new software designed for appraisers and mentored junior staff to foster growth and accountability within the team
  • Maintained accuracy in estimates by adhering to established guidelines and thoroughly reviewing repair shop estimates for discrepancies.
  • Coordinate collision repair schedules with technicians to enhance efficiency and reduce delays

Claims Adjuster

American Service Insurance
01.2004 - 05.2008
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.

Licensed producer and office manager

Alamo Insurance
04.2001 - 01.2004
  • Provide excellent customer service, Sales and maintenance of personal and commercial policies for multiple providers
  • Manage staff schedules, payroll, reviews and career improvement goals
  • Develop, Implement and maintain policies and best practices to ensure state and federal insurance and privacy laws.

Education

Business

College of Lake County
Grayslake, IL

Section name

American General Insurance

Timeline

QC Analyst II

Dovenmuehle Mortgage Inc
11.2021 - Current

Collision Consultant-Team Lead

Innovation Group
01.2009 - 11.2021

Claims Adjuster

American Service Insurance
01.2004 - 05.2008

Licensed producer and office manager

Alamo Insurance
04.2001 - 01.2004

Business

College of Lake County

Similar Profiles

CREATE PROFILE
Patricia Rozek