Patricia Ruiz
Recruiting Specialist
Brownsville
Summary
Recruiting professional with proven track record in talent acquisition and candidate evaluation. Expertise in identifying and attracting high-caliber candidates while fostering collaborative team environment. Known for adaptability and achieving results in dynamic settings, utilizing skills in interviewing and onboarding.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Recruiting Specialist
MAXIMUS
04.2022 - Current
- High volume recruitment to meet staffing goals for the CCO project in Brownsville, TX
- Full cycle recruitment: sourcing, screening, selection, interviewing, negotiation and offer/close.
- Created and distributed job postings (agent and non-agent) in various platforms including company website (ICIMS and Avature).
- Advised hiring managers on candidate selection decisions.
- Coordinated with managers to schedule interviews and orientations for new hires.
- Sourced and screened resumes for suitable candidates using various methods such as job boards, social media sites, networking events.
- Prepared reports in Excel to track daily numbers, sourcing goals, offer goals.
- Built and maintained high-volume applicant pipelines by researching and contacting colleges, employment agencies, social media and internet sites.
- Attended career fairs, workshops, seminars to build networks with potential candidates.
- Participated and engaged with local community partners to promote company and hiring opportunities.
- Partnered with marketing team to plan and strategize advertisement campaign for our organization.
- Led local hiring team meetings with cross-functional departments to coordinate on staffing needs and hiring plan.
Supervisor of Operations
MAXIMUS
09.2019 - 04.2022
- Managed a team of 25+ customer service representatives handling Health Insurance Marketplace calls, from Tier I, Tier II and Internal Support Group.
- Trained and prepared customer service representatives to respond to customer questions and attract them to our health programs.
- Ensured agents understand and comply with site's objectives, performance standards and policies.
- Conducted regular meetings with team members to discuss progress, address concerns, and set goals.
- Monitored and evaluated agent performance by providing learning or coaching opportunities.
- Prepared reports and analyzing data to assist management with site goals on Microsoft Excel.
- Evaluated employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Capital.
- Kept record of employees’ accommodations and medical leave (FMLA) requests for attendance tracking purposes.
- Conducted daily audits to ensure correct employees’ Deltek timesheets.
- Developed talented team, participating in hiring, coaching, and performance management processes.
Recruiting Ambassador
MAXIMUS
09.2019 - 09.2020
- Utilized the CSR Recruiting & Onboarding Portal (CROP) to review future hiring classes for both Marketplace and Medicare programs for the main site as well as expansion sites.
- Worked closely with Management, Talent Acquisition and other Recruiting Ambassadors to ensure all candidates were contacted for confirmation of start date and time.
- Prepared new hires by educating on our programs policies and benefits.
- Answered questions accurately from candidates regarding preparedness, incentive opportunities and job responsibilities.
- Acted as positive role model for other team members and ambassadors.
Customer Service Representative
MAXIMUS
02.2019 - 09.2019
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Enrolled and attracted potential customers to our health programs.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Assisted with training and mentoring new team members.
- Adhered to company policies and procedures while providing superior service.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Tracked all incoming calls and emails from customers using appropriate software applications.
Team Lead
MAXIMUS
10.2018 - 01.2019
- Directed team of 15-20 customer service representatives handling Health Insurance Marketplace calls.
- Measured performance with key metrics such as quality, adherence and attendance.
- Communicated policy updates and information to team to enhance goal efficiency.
- Reported staff progress, deficiencies, and training needed to management.
- Mentored and coached team members to ensure successful performance.
- Coordinated with management to prioritize assignments based on current issues and business needs.
- Evaluated employee performance through quarterly reviews using established criteria, exercising astute assessment skills.
- Collaborated with other departments to ensure smooth transitions between teams, emphasizing collaborative spirit.
Customer Service Representative
MAXIMUS
10.2016 - 10.2018
- Handled incoming calls from a national customer base.
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Enrolled and attracted potential customers to our health programs.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Assisted with training and mentoring new team members.
- Adhered to company policies and procedures while providing superior service.
Teacher
KIDS INC
08.2012 - 10.2016
- Supervised and monitored safety of children under my care.
- Developed lessons and programs to implement behavior.
- Learned to recognize emotional and behavioral issues and bring up awareness to parents.
- Kept records of children's progress, routines, and interest.
- Routine administrative duties including classroom maintenance and decoration.
- Maintained inventory of materials and ensured to make any necessary orders within a budget.
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.
- Developed innovative ways to engage reluctant learners by incorporating music, art or literature into daily lessons.
- Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
Education
Bachelor of Science (B.S.) - Psychology
University of Texas Rio Grande Valley
Skills
- Microsoft Word
- Microsoft Excel
- Mac & Windows
- Multitasking
- Team Collaboration
- Networking Events
- Training and mentoring
- Resume Screening
- Candidate Sourcing
- Social media recruiting
- Remote hiring
Certification
Human Resources Management Program - UTRGV Professional Education & Workforce Development
Timeline
Human Resources Management Program - UTRGV Professional Education & Workforce Development
07-2025
Recruiting Specialist
MAXIMUS
04.2022 - Current
Supervisor of Operations
MAXIMUS
09.2019 - 04.2022
Recruiting Ambassador
MAXIMUS
09.2019 - 09.2020
Customer Service Representative
MAXIMUS
02.2019 - 09.2019
Team Lead
MAXIMUS
10.2018 - 01.2019
Customer Service Representative
MAXIMUS
10.2016 - 10.2018
Teacher
KIDS INC
08.2012 - 10.2016
Bachelor of Science (B.S.) - Psychology
University of Texas Rio Grande Valley
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