PATRICIA RUIZ VILLALOBOS
West Palm Beach,FL
Overview
9
9
years of professional experience
Work History
RBT
Renaser
05.2025 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Increased independence in daily living tasks by providing consistent skill development support.
Sales Associate
HomeGoods
06.2024 - 04.2025
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
Cashier Manager
American Thrift Store
03.2021 - 02.2024
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Coordinated with other departments such as accounting and finance when needed.
- Maintained communication with corporate office regarding store operations issues or concerns.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Provided guidance and assistance to new hires during the onboarding process.
- Managed and trained cashiers on proper cash handling procedures.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Built and maintained working relationships with peers and upper management.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Childcare Provider
KLA school of boynton beach
02.2018 - 09.2020
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Encouraged positive interactions between children by providing supervision at all times.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Maintained a clean and organized play area.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Instructed children in eating, resting and restroom habits.
- Observed and monitored children's play activities.
Cashier Team Lead
Rainbow Shops
10.2016 - 11.2017
- Assisted cashiers with resolving customer complaints and inquiries.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Developed strong working relationships with team members to foster collaboration.
- Ensured compliance with all safety regulations while performing tasks.
- Processed refunds and exchanges according to company policy.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
John I. Leonard High School
04.2019
Skills
- Written and oral communication skills
- Complex Problem-solving
- Conflict resolution
- Behavioral assessment
- Behavior reduction strategies
- Time management
- Patient interaction
- Adaptability and Flexibility
LANGUAGES
English: Professional
Spanish: Native/ Bilingual
Timeline
RBT
Renaser
05.2025 - Current
Sales Associate
HomeGoods
06.2024 - 04.2025
Cashier Manager
American Thrift Store
03.2021 - 02.2024
Childcare Provider
KLA school of boynton beach
02.2018 - 09.2020
Cashier Team Lead
Rainbow Shops
10.2016 - 11.2017
High School Diploma -
John I. Leonard High School
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