Patricia Rutledge
San Antonio,TX
Summary
Business professional in Project Management with keen eye for administrative excellence and customer service. Proven track record in managing high volume multi line phone system with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
17
17
years of professional experience
Work History
Project Manager
RE/MAX
03.2008 - 08.2022
- Developed and maintained project plans, ensuring alignment with organizational goals.
- Implemented risk management strategies to mitigate potential project delays.
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Administrative Assistant/Phone Operator
Crossmark Sales and Marketing
05.2005 - 01.2008
- Coordinated schedules and appointments for executives, enhancing organizational efficiency.
- Managed correspondence and communications, ensuring timely responses and effective information flow.
- Developed and maintained filing systems, improving document retrieval processes.
- Implemented office procedures, reducing administrative errors and increasing productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Health Administration
Texas State University
San Marcos, Texas, TXSkills
- Project planning and development
- Project scheduling
- Customer relations
- Advanced problem solving
- Organization skills
- Data entry
- Administrative support
- Schedule management
- Appointment scheduling
- Data inputting
- Multi-line telephone operation
Timeline
Project Manager
RE/MAX
03.2008 - 08.2022
Administrative Assistant/Phone Operator
Crossmark Sales and Marketing
05.2005 - 01.2008
Health Administration
Texas State University