Patricia M. Ryan
Albuquerque,NM
Summary
Seasoned Business Analyst offering 20+ years of social service program and juvenile justice success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
30
30
years of professional experience
Work History
Business Analyst
NM Early Childhood Education And Care Department
07.2020 - 03.2024
- Early Childhood Services
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Triaged incident/problem reports for system functionality, user interface, reports, and templates in EPICS, the web-based case management system used by NM ECECD
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Gathered all necessary incident data and composed Issue Report (IR) tickets
- Collaborated with stakeholders to define project objectives and criteria and discuss desired changes to user interface, reports and/or templates in EPICS.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Composed Change Request (CR) tickets including impact analysis based on the output of stakeholder meetings
- Consulted with program managers and other key stakeholders to prioritize IR and CR tickets so they may be submitted to the Application Design Team for inclusion in future EPICS releases or patches
- Performed User Acceptance Testing of fixes and changes to EPICS that affect the Care Assistance Program, including problem reporting, coordinating with the Application Design Team for resolving reported problems, and documenting the acceptance of the tested software
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Reported to key stakeholders on the status of IR and CR tickets; priority level, schedule for deployment, or need for more information
- Monitored recently deployed fixes and changes to confirm functionality is working as intended from IR and CR tickets
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Updated documentation of Business Requirements affected by recent fixes and changes.
Business Analyst
NM Children, Youth And Families Department
02.2013 - 07.2020
- Early Childhood Services
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Triaged incident/problem reports for system functionality, user interface, reports, and templates in EPICS, the web-based case management system used by NM ECECD
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Gathered all necessary incident data and composed Issue Report (IR) tickets
- Collaborated with stakeholders to define project objectives and criteria and discuss desired changes to user interface, reports and/or templates in FACTS.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Composed Change Request (CR) tickets including impact analysis based on the output of stakeholder meetings
- Consulted with program managers and other key stakeholders to prioritize IR and CR tickets so they may be submitted to the Application Design Team for inclusion in future FACTS releases or patches
- Performed User Acceptance Testing of fixes and changes to FACTS that affect the Care Assistance Program, including problem reporting, coordinating with the Application Design Team for resolving reported problems, and documenting the acceptance of the tested software
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Reported to key stakeholders on the status of IR and CR tickets; priority level, schedule for deployment, or need for more information
- Monitored recently deployed fixes and changes to confirm functionality is working as intended from IR and CR tickets
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Updated documentation of Business Requirements affected by recent fixes and changes.
- Performed User Acceptance Testing of fixes and changes to FACTS that affect Child Care Assistance Program and Child Care Licensing including problem reporting, coordinating with IT Developers in resolving reported problems and documenting the acceptance of the tested software
- Assisted in identifying data in FACTS to be shared via interface with the Early Childhood Integrated Data System Solution (ECIDS) and used for data analysis
- Gathered and documented Business Requirements for submission to the Web Application Team for software design of the web-based application (EPICS) that serves all Early Childhood Services programs
- Worked with end users and project staff to perform User Acceptance Testing of new releases or patches of EPICS software pertinent to Early Childhood Services
- Assisted in data gathering and preparing data for migration from legacy systems to EPICS
- Created User Manuals and quick reference guides, including screen shots and step-by-step instructions, for use in end user training on the EPICS user interface.
Business Analyst
NM Children, Youth And Families Department
07.2010 - 06.2011
- Web Application Team
- Triaged incident/problem reports for system functionality, user interface, reports, and templates of web-based application for Domestic Violence (DV) and Community Juvenile Justice (CJJ) programs
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Gathered all necessary incident data and composed Issue Report (IR) tickets
- Met with program managers and other key stakeholders to discuss desired changes to user interface, reports and/or templates in DV or CJJ web-based application
- Composed Change Request (CR) tickets based on the output of the meeting with program managers
- Performed Quality Assurance Testing of fixes and changes to DV or CJJ web-based application, including problem reporting, coordinating with IT Developers in resolving reported problems and documenting the acceptance of the tested software
- Prepared, coordinated, and supported end users in User Acceptance testing
- Developed high-quality User Manuals including screen shots and step by step instructions helping employees and users of Domestic Violence and Community Juvenile Justice program fully understand the new systems.
- Accepted Problem Reports, replicate issues, and retest after problem resolution.
Business Analyst
NM Children, Youth And Families Department
05.1999 - 06.2011
- Application Development Team
- Triaged incident/problem reports for system functionality, user interface, reports, and templates from Child Welfare, Juvenile Justice, Adult Protective Services, and Early Childhood liaison team for shared system, FACTS
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Gathered all necessary incident data and composed Issue Report (IR) tickets
- Met with appropriate program liaison team and other key stakeholders to discuss desired changes to user interface, reports and/or templates in FACTS
- Composed Change Request (CR) tickets based on the output of the meeting with program liaison team
- Performed Quality Assurance Testing of fixes and changes to FACTS
- Planned, coordinated, and supported users in User Acceptance testing
- Acted as Manager of Training Databases; determining refresh schedules, batch runs, updates, and availability
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Created and maintained technical documentation.
Acting Project Manager
NM Children, Youth And Families Department
08.1997 - 05.1999
- Addition of Juvenile Justice Client Tracking to Shared Application
- Planned and documented project tasks
- Ensured that deliverables were delivered on time
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Effectively communicated with Juvenile Justice stakeholders by proactively addressing concerns and meeting or exceeding expectations throughout the engagement process.
- Managed program staff (7) on loan to project
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed delays and eliminated potential risks
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Acted as Joint Application Design Facilitator for all sessions with Juvenile Probation staff, Juvenile Correction staff, Administrative staff and Nursing/Psychological staff in determining requirements for the new functionality
- Monitored progress of design, development, and implementation of new and modified functionality.
- Coordinated and performed Quality Assurance Testing and User Acceptance Testing
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Provided detailed project status updates to stakeholders and executive management.
- Developed training plans and materials.
Management Analyst
NM Children, Youth And Families Department
05.1994 - 08.1997
- Contributed to the composition of the Request for Proposals (RFP) document which solicited proposals/bids to develop the Child Welfare, Juvenile Justice, Adult Protective Services and Early Childhood Programs shared system
- Coordinated all procurement-related activities
- Reviewed and analyzed RFP responses
- Acted as a liaison to the representatives of the company awarded the contract to develop the system.
- Attended and informally documented the results of all design sessions for the system
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Review and proofread all Design Documentation.
- Coordinate, perform, and support User Acceptance Testing
- Assisted in change management initiatives, ensuring a smooth transition during organizational restructuring efforts.
- Coordinated and performed Organizational Change Management duties including acting as an on-site trainer for large groups (up to 24 students per class) learning the new system
- Acted as a Help Desk team member; taking calls, triaging incidents/problems, replicating incidents, and troubleshooting incident cause.
Education
Master of Arts - Counseling and Educational Psychology
New Mexico State University
Las Cruces, NMMaster of Arts - Counseling and Educational Psychology
New Mexico State University
Las Cruces, NMIntroduction To Oracle9i: SQL -
Central New Mexico Community College
Albuquerque, NM2005
Bachelor of Arts - Psychology
New Mexico State University
Las Cruces, NM05.1981
Skills
- Workflow Analysis
- Requirements Gathering
- Team Collaboration
- Quality Assurance
Accomplishments
Currently enrolled in “MasterClass Software Testing with Jira & Agile-Be a QA Lead” and “Microsoft Power BI Desktop for Business Intelligence” from Udemy, Inc.
Previously studied:
Introduction to UNIX
HTML I and HTML II Classes
Introduction to PowerBuilder
Joint Application Design (JAD) Facilitator Training 1994
Federal Grant Monitoring 1993
Timeline
Business Analyst
NM Early Childhood Education And Care Department
07.2020 - 03.2024
Business Analyst
NM Children, Youth And Families Department
02.2013 - 07.2020
Business Analyst
NM Children, Youth And Families Department
07.2010 - 06.2011
Business Analyst
NM Children, Youth And Families Department
05.1999 - 06.2011
Acting Project Manager
NM Children, Youth And Families Department
08.1997 - 05.1999
Management Analyst
NM Children, Youth And Families Department
05.1994 - 08.1997
Master of Arts - Counseling and Educational Psychology
New Mexico State University
Master of Arts - Counseling and Educational Psychology
New Mexico State University
Introduction To Oracle9i: SQL -
Central New Mexico Community College
Bachelor of Arts - Psychology
New Mexico State University
Similar Profiles
Carol ValdezCarol Valdez
Human Resources Manager at Childhood Education and Care Department of NMHuman Resources Manager at Childhood Education and Care Department of NM
PAULINE GALLOWAYPAULINE GALLOWAY
Childcare Eligibility Interviewer at Early Childhood Education Care DepartmentChildcare Eligibility Interviewer at Early Childhood Education Care Department
Anissa Stewart ClayAnissa Stewart Clay
Monitoring and Evaluation Specialist at Alabama Department Of Early Childhood EducationMonitoring and Evaluation Specialist at Alabama Department Of Early Childhood Education