Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Patricia Saenz

San Antonio

Summary

With a proven track record at UTHealth for punctuality and safety, I excel in customer service and safe driving practices. My experience spans various driving roles, demonstrating flexibility and reliability. Skilled in time management and fostering professional relationships, I consistently enhance customer satisfaction and operational efficiency.

Overview

30
30
years of professional experience

Work History

Driver

UTHealth
03.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

School Bus Driver

Northside ISD
10.2019 - 03.2023
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.

Census Enumerator

Dept of Commerce
07.2020 - 10.2020
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
  • Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
  • Adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
  • Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
  • Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
  • Improved data accuracy by diligently collecting and recording census information from households.
  • Utilized various technologies, such as handheld devices and mapping software, streamlining enumeration processes and improving overall efficiency.
  • Enhanced community participation in the census by conducting door-to-door visits and providing clear explanations of the process.

Customer Service Representative

Carenet Healthcare Services
04.2018 - 09.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

QVC San Antonio
06.2001 - 09.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

School Bus Driver

Northside ISD
08.1995 - 08.2015
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.

Education

High School Diploma -

Thomas Jefferson
San Antonio, TX
05-1969

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • Safety protocols

Languages

Spanish
Native or Bilingual

Timeline

Driver

UTHealth
03.2023 - Current

Census Enumerator

Dept of Commerce
07.2020 - 10.2020

School Bus Driver

Northside ISD
10.2019 - 03.2023

Customer Service Representative

Carenet Healthcare Services
04.2018 - 09.2019

Customer Service Representative

QVC San Antonio
06.2001 - 09.2015

School Bus Driver

Northside ISD
08.1995 - 08.2015

High School Diploma -

Thomas Jefferson

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Patricia Saenz