Patricia Saint Michel
GEORGETOWN,TX
Summary
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Overview
25
25
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Health
08.2020 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
French Pastry Chef Instructor
Self-employeed
Georgetown , TX
12.2015 - Current
- Manage course materials and resources efficiently, providing a well-structured learning environment for students.
- Mentor students individually, addressing specific needs and helping them achieve their career goals as pastry chefs.
- Tailor lesson plans to accommodate various learning styles, ensuring accessibility to all students regardless of their background or experience level.
- Enhanced student learning by incorporating hands-on baking techniques and demonstrations in pastry classes.
Medical Office Manager
Yuri O. Bermudez MD
Pharr , TX
01.2000 - 06.2015
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Managed 10 employees with various personalities and from different cultures for large 1-physician practice.
Education
Certified Food Handler
Texas Department of State Health Services
El Paso, TX03-2025
Notary Public
Texas Notary Public
Georgetown, TX 04-2023
Associate of Arts - French Pastry Chef
Le Cordon Bleu Paris
Paris, France 11-2015
Certified Medical Office Manager - Medical Office Manager
Practice Management Institute
McAllen, TX04-2002
High School Diploma -
Hialeah Miami Lakes Senior High School
Hialeah, FL06-1982
Skills
Languages: English, French, Spanish
Timeline
Patient Service Specialist
Baylor Scott & White Health
08.2020 - Current
French Pastry Chef Instructor
Self-employeed
12.2015 - Current
Medical Office Manager
Yuri O. Bermudez MD
01.2000 - 06.2015
Certified Food Handler
Texas Department of State Health Services
Notary Public
Texas Notary Public
Associate of Arts - French Pastry Chef
Le Cordon Bleu Paris
Certified Medical Office Manager - Medical Office Manager
Practice Management Institute
High School Diploma -
Hialeah Miami Lakes Senior High School
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