Patricia Salas-Leonard
Painted Post,NY
Summary
Resourceful IT Technician offering 7+ years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.
Overview
6
6
years of professional experience
Work History
Bilingual Help Desk Technician
Corning Incorporated
Corning, NY
04.2018 - Current
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Increased overall company performance through improved IT uptime and cost reductions.
- Oversaw daily performance of computer systems.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Planned and completed group projects, working smoothly with others.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Configured security settings or access permissions for groups and individual users.
- Delivered local and remote Tier 3 IT support for hardware and software to company personnel.
Education
Bachelor of Science - Medical and Pharmaceutical Sciences
University of Panama
PanamaSkills
- Issue Resolution
- Data Processing
- Application Support
- Data Security
- Troubleshooting and Diagnosis
- Help Desk Software
- Performance Testing
- User Support
- Software Installation
- Technical Support
- Information Protection
- Data Recovery
- Customer Service
- Systems Analysis
- Account Management
- Application Installations
- Account Updating
- Product Troubleshooting
- Appointment Scheduling
- Antivirus Software
- Hardware and Peripherals
- Microsoft Outlook
- Microsoft Certified Solutions Associate (MCSA) Certificate
- Complaint Resolution
- Issue Troubleshooting
- LAN/WAN
- MS Office Proficiency
- Call Center Operations
- Windows XP/Vista
- DHCP/DNS Ethernet and Firewall Proficient
- Technical Troubleshooting
- Customer Success Management
- SOP Development
- Technical Documentation
- Technical Documents Comprehension
References
References available upon request.
Timeline
Bilingual Help Desk Technician
Corning Incorporated
04.2018 - Current
Bachelor of Science - Medical and Pharmaceutical Sciences
University of Panama
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