PATRICIA SALGADO
Garden Grove,California
Summary
Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise. Talented customer service proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service
Target
01.2015 - 01.2017
- I was working cashier and also helped with stocking and returns
- Answered customer inquiries and resolved customer issues in a timely manner.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
- Delegated work to staff, setting priorities and goals.
Medical Biller
Dr. Shah
01.2014 - 01.2017
- I was working back office and also front office billing patients and setting up appointments
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Submitted electronic claims to various insurance carriers.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Completed and submitted appeals for denied claims.
Cashier/ Customer Service
Macys
01.2013 - 08.2015
- I was a cashier and also worked closely with disabled
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Picnics
Knott's Berry Farm
Buena Park, CA
01.2012 - 12.2014
- I was a caterer and also a ticket taker and hostess
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Developed and implemented event plans to ensure successful execution of events.
- Created detailed timelines for all events, including pre-event tasks, day-of activities, and post-event follow up.
- Organized catering services for corporate functions and meetings.
- Maintained accurate records of attendance at each event.
Quick Service Attendant
Disneyland Resort
Anaheim, CA
03.2022 - 04.2023
- Greeted customers and provided excellent customer service.
- Assisted in stocking shelves with merchandise.
- Maintained a clean and organized work area.
- Resolved customer complaints in a timely manner.
- Provided customers with product information when needed.
- Restocked inventory as necessary throughout the day.
- Ensured compliance with all health codes regulations.
- Monitored food preparation to ensure quality standards were met.
- Followed proper food handling techniques according to company policies.
- Checked expiration dates on products regularly to maintain freshness.
- Kept kitchen areas clean, sanitized, and well-maintained.
- Managed customer orders in an efficient manner while ensuring accuracy.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
Education
Medical billing and coding -
UEI College
12.2015
High School Diploma -
West Hollywood Prep
West Hollywood, CA06.2015
Skills
- Shipping and Receiving Understanding
- Customer Service Excellence
- Interdepartmental Communication
- Information Updates
- Telephone Etiquette
- Issue Resolution
- Cash Handling
- Corporate Policies
- Troubleshooting
- Strategic Planning
- Team Leadership
- Goal Setting
- Handling Complaints
- Relationship Building
- Customer Service
Titles
Customer service
Food service
Medical biller
Languages
English
Full Professional
Certification
- Medical billing
- CPR
References
References available upon request.
Timeline
Quick Service Attendant
Disneyland Resort
03.2022 - 04.2023
Customer Service
Target
01.2015 - 01.2017
Medical Biller
Dr. Shah
01.2014 - 01.2017
Cashier/ Customer Service
Macys
01.2013 - 08.2015
Picnics
Knott's Berry Farm
01.2012 - 12.2014
Medical billing and coding -
UEI College
High School Diploma -
West Hollywood Prep
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