Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patricia Salisbury

Ashland,KY

Summary

Dynamic Office Administrator with a proven track record at Ashland Town Center Mall, excelling in office management and customer engagement. Enhanced operational efficiency through effective inventory oversight and streamlined administrative processes. Recognized for fostering strong team collaboration and achieving high customer satisfaction through proactive problem-solving and exceptional service delivery.

Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.

Overview

42
42
years of professional experience

Work History

Office Administrator

Ashland Town Center Mall - WPG
07.1998 - Current
  • Assisted in managing office supplies and inventory to ensure operational efficiency.
  • Supported daily administrative tasks, including scheduling appointments and organizing files.
  • Coordinated communication between departments to enhance workflow and collaboration.
  • Maintained accurate records and documentation for administrative processes.
  • Help customers in person and on phone as needed.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
  • Keep up to date records of all COI's for contractors and tenants.
  • Assist with all events promoted by the mall with set ups, tear downs. Also work with community personnel to assist in haloing them achieve the best responds to their event.
  • Utilized office software systems for data entry and report generation.
  • Organized meetings and prepared materials to facilitate productive discussions.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.

Housekeeping and Laundry Supervisor

Boyd Nursing and Rehab
05.1993 - 07.1998
  • Supervised daily laundry operations, ensuring quality standards and efficient workflow.
  • Trained and mentored staff on equipment use and safety protocols.
  • Implemented process improvements to enhance efficiency and reduce turnaround time.
  • Managed inventory of cleaning supplies and laundry chemicals for optimal usage.
  • Established training programs for new hires, promoting adherence to best practices.
  • Resolved customer inquiries and complaints, maintaining high service standards and satisfaction levels.
  • Developed comprehensive training program for new hires, resulting in faster integration into the team.

Convenient Store Manager

Crown Petroleum-Fast Fare Store
05.1983 - 08.1992
  • Oversaw daily store operations, ensuring compliance with company policies and safety standards.
  • Trained and mentored staff, fostering a high-performance team environment.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Managed financial transactions, maintaining accurate records of sales and expenses.
  • Enhanced customer service protocols, improving overall satisfaction ratings significantly.
  • Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.

Education

High School Diploma -

Holy Family Catholic High School
Ashland

No Degree - Accounting/Business Secretary

Ashland Community College
Ashland

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Office management
  • Customer engagement
  • Mail handling
  • Bookkeeping
  • Scheduling
  • Payroll
  • Supply inventory
  • Mail routing
  • Billing oversight

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully kept inventory in line and within budget for many years.
  • Received Glimcher Mall Associate of the Year Award

Timeline

Office Administrator

Ashland Town Center Mall - WPG
07.1998 - Current

Housekeeping and Laundry Supervisor

Boyd Nursing and Rehab
05.1993 - 07.1998

Convenient Store Manager

Crown Petroleum-Fast Fare Store
05.1983 - 08.1992

High School Diploma -

Holy Family Catholic High School

No Degree - Accounting/Business Secretary

Ashland Community College

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