Patricia Sanchez
Oklahoma City,OK
Summary
Proven team player with a strong work ethic, adept at enhancing customer satisfaction and engaging guests, as demonstrated at Texas Roadhouse. Skilled in shift management and server training, I excel in fast-paced environments, ensuring seamless service transitions. Achieved consistent monthly sales targets, showcasing exceptional customer service and reliability.
Overview
9
9
years of professional experience
Work History
Server
Texas Roadhouse
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Best Buy
10.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Louie's Bar And Grill
02.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.,,,,,m09;lpo
Leasing Agent
CAF Management
06.2022 - 02.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Sales Associate
Forever 21
04.2019 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Phone Agent
Atento Puerto Rico
07.2017 - 03.2019
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
- Provided empathetic assistance to customers experiencing difficulties with products or services, offering solutions tailored to individual needs.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Assistant Manager
American Eagle Outfitters, Inc
03.2016 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Arts - Cinematography
Full Sail University
Winter Park, FL09-2021
High School Diploma -
Catalina Morales De Flores
Moca, PR05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Shift management
- Server training
- Team player
- Warm and friendly
- Reliability
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Texas Roadhouse
02.2024 - Current
Sales Associate
Best Buy
10.2023 - 04.2024
Server
Louie's Bar And Grill
02.2023 - 10.2023
Leasing Agent
CAF Management
06.2022 - 02.2023
Sales Associate
Forever 21
04.2019 - 04.2022
Phone Agent
Atento Puerto Rico
07.2017 - 03.2019
Assistant Manager
American Eagle Outfitters, Inc
03.2016 - 06.2017
Bachelor of Arts - Cinematography
Full Sail University
High School Diploma -
Catalina Morales De Flores
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