Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Patricia Sanchez

Davis,CA

Summary

A well-organization Profession with. Over 19 years of experience with State Employee providing service and information coupled with a multitude of versatile of skills transferable into any industry. Geared with a combination of dynamic organizational, problem solving and excellent time management skills with the ability to independently multi-task, plan and deliver demanding operations within complex schedule. Demonstrated accuracy and precision in handling projects and meeting with high priority work deadlines Communication & Interpersonal: Excellent communicator with strong verbal, written and interpersonal Skills that consistently elicit positive relationships and interactions with individuals across all levels within the organization Team leadership & Coordination: Identify the developmental needs of employees and coach, mentor, or otherwise help them improve their knowledge or skills. Developed strong services culture by fostering an environment in which all employees work together to achieve common goals Computer Skills: Proficient in various computer applications and programs including Microsoft 365, Microsoft teams, Microsoft Excel, Microsoft PowerPoint and internet research. Customer Service: Advanced understanding of client needs with diligent assessment resulting in superior customer service and high level of client satisfaction. Delivering the best quality of service and customer care in the most efficient manner Work Ethics & Professionalism: Solid professional standards and excellent track record of dependability. Maintain focus and determination on completing tasks in a timely manner with the highest possible standards.

Overview

25
25
years of professional experience

Work History

Division Training Coordinator

Employment Development Department
09.2022 - 10.2024
  • Provides support to the Division and Branch on Various items related to training.
  • Responds to emails from Internal Division staff regarding questions about the LMS.
  • Provides guidance to resolve issues related to documenting training, accessing training and general navigation of the LMS.
  • Facilitates the registration of branch staff for California workforce Association conferences and events.
  • Phone support-answering incoming calls from internal and external customers, service as the first point of contact with the public and stakeholders.
  • Use good judgement and knowledge of the workforce’s development system to independently act and asset callers.
  • Maintains Knowledge of reference materials and available resources.
  • Cal Jobs password resets- review emails sent by customers requesting their Cal JOBS password to be reset.
  • Review and processes request customers’ accounts through the Cal JOBS system.
  • Maintain the Cal JOBS password reset inventory utilizing spreadsheet software, such as Microsoft excel.
  • Accesses Personnel Identification Information (PII) and communication account issues to the customer via email as needed.
  • CPAS Support-assist the section with general clerical support, which may include copying and scanning updating files, data entry, formatting documents, scheduling meetings, documenting meeting minutes, and submitting service requests.
  • Adm. the division, order supplies for the division using Cal-Card.
  • Utilizes personnel computer and Microsoft office (excel and PowerPoint) to edit, format, and review documents, newsletters and other written communication as needed.

Freight Handler

FED-EX
Roseville, USA
07.2019 - 09.2022
  • Perform freight handling using appropriate motorized and manual equipment, including but not limited to forklift, pallet jack and hand truck.
  • Verify documentation matches freight description (e.g. type, weight, hazardous materials), using current electronic or manual system.
  • Secure freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, ropes).
  • Verify and complete required documentation and reports.
  • Assist customers with freight and freight documentation as needed.
  • May also provide clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service.
  • Provides support for the Package Handler talent acquisition process (e.g., scheduling interviews, monitoring back FedEx checks, applicant tracking system support, attending job fairs/recruitment events as needed, and contacting selected candidates).
  • Provides customer service and support for both internal and external customers for HR-related processes (dock walks, compliance, HR information tables, password resets, etc.).
  • Participate in special projects, to include job fairs and retention/engagement events, etc.
  • Ensures all packages receive appropriate scan statuses.
  • Inspects and handles hazardous material damages as per policy.
  • Ensures all loose product is accounted for as per company policy.
  • Research missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
  • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.

Clerical Support

Employment Development Department
04.2018 - 01.2019
  • Provides clerical support to all staff, primarily in the Central Office Workforce Service Division (COWSD) on an 'as' needed basis.
  • Displays a high degree of initiative and work independently to complete assigned task.
  • Demonstrates various situations as to which work method to apply for the needed goals.
  • Able to function rational and knowingly under high pressure circumstance to reach the best outcomes.
  • Possess good communication skills and attentions to details.
  • Answer incoming call from internal and external customers including the Directors Office.
  • Complete research projects, posting papers and special analysts as directed.
  • Administered travel arrangement and maintained appointment calendar for staff service Managers I & II (SSMI & SSMII) as well as other managers with the Division, Branch, Section, group or Unit.
  • Coordinated service for office equipment items return to state warehouse by tracking and maintaining the security request for the Division and conducting audits of the employees added/deleted.

Administrative Support

Employment Development Department
10.2013 - 03.2018
  • Consistently exercised a high degree of initiative in responding to numerous daily inquiries for the Division and other department from both high-ranking staff-level internal and external customer.
  • Responded completely, timely and accurately whilst maintaining proper decorum customer service and professionalism at all times.
  • Administered equipment maintenance, monthly copier machine reports.
  • Worked with Cal JOBS daily with the public alongside with the Department of Rehabilitation tracked, checked and routed the various reports.
  • Including Bill analysis, conference events, draft directive, information Notice, Internal Administrative Notice, letter project management, Publications- DE Forms.
  • Travel Request through SSA, AGPA and SSMI development and submitted the first reports through SSMI, SSMII to Division Chief on the EDD NET-Central Office Workforce Service Division (COWSD) clearance tracking site.

Clerical Support

Employment Development Department
Sacramento, CA
10.2003 - 09.2013
  • Alpha order for WARN ACT achieves then forwarded and placed online for the public view ensure accurate error free and timely completion of information by assisting analyst in processing the less complicated workload items.
  • Idea public data gathering and letter received from companies ensured accuracy of all assignment in Utilized MS excel software and several different software to input and maintain various department, distribution list.
  • Served as a leader to the division chief support staff, escort form the building agents office to Workforce tracked processed and created a file for various documents associated with Solicitation for Proposals(SFP) and read, scored by staff Service Analyst(SSA), Associate Governmental Program Analyst (AGPA), and Staff Service Manager I.
  • Direct calls to appropriate staff for response or take message service branch (WSB) and other duties as appropriate for the position.

Attendance Clerk

Employment Development Department
09.2000 - 09.2003
  • Attendance clerks or alternate are responsible for keeping accurate attendance, leave records and overtime records.
  • Submitting request to the Human Resources Service Division for position actions, preparing and processing appointments, separation and changes in employee’s personal information.
  • Submitting documentation for health benefits and employees’ optional benefit; and acting as liaison between the attendance reporting units.
  • Served a key role in program planning, reporting and monitoring in conjunction with field and administration of staff.
  • Prepared/formatted a variety of documents such as meeting agendas, reports and technical notice letters memos and spreadsheets in accordance with establish department style.
  • Managed process for supplies and equipment request and storing, whilst ensuring accuracy of information and properly stocked encumbrance items.

Clerical Support

Department of Transportation-Caltrans
02.2000 - 08.2000
  • Perform a range of general clerical duties to support the executive office.
  • Under the close supervision, Maintain All supplies organized and locked in a three-floor storage room/fenced locked with minimal access.
  • Distribution of supplies to employees with appropriate request.
  • Demonstrates positive attitude.
  • Calendar meeting, reserve conference room, travel arrangement, answering telephone, taking message forwarding them through Microsoft word.
  • Responsible for the office equipment for the office and employees.
  • Ensures all incoming orders are properly tracked, organized, and fulfilled.
  • Aids in the proper storage of materials for fulfillment.
  • Microsoft, excel, PowerPoint, and other software program essential.
  • General High Degree of independence and Accuracy in completing assignment filing and general Executive Secretary.
  • Processes incoming handwritten, phone, fax and computer-generated orders for packaging and fulfillment of shipments.
  • Work Cooperatively and communicated tactfully with right of way personnel level.
  • Office duties with the division of Human Resources distribution of monthly paychecks.
  • Lift 25 pounds or more on a regular basis.
  • Mult-task adapt to change in priorities and complete tasks or projects with short notice.
  • Position required interaction with a myriad of personalities.
  • Able to establish effective working relationships.

Education

Sacramento City College
Sacramento, CA

Skills

  • Microsoft 365 applications
  • Team collaboration and leadership
  • Data analysis and presentation
  • Internet research skills
  • Customer service excellence
  • Work ethics and professionalism
  • Effective communication
  • Interpersonal relations
  • Coaching and mentoring strategies
  • Service culture development
  • Goal achievement and coordination

Languages

Spanish
Limited

Timeline

Division Training Coordinator

Employment Development Department
09.2022 - 10.2024

Freight Handler

FED-EX
07.2019 - 09.2022

Clerical Support

Employment Development Department
04.2018 - 01.2019

Administrative Support

Employment Development Department
10.2013 - 03.2018

Clerical Support

Employment Development Department
10.2003 - 09.2013

Attendance Clerk

Employment Development Department
09.2000 - 09.2003

Clerical Support

Department of Transportation-Caltrans
02.2000 - 08.2000

Sacramento City College