Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Patricia Sanchez

Mount Holly,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Harbor Freight Tools USA
San Diego, CA
01.2023 - Current
  • Assisted customers with finding the right product for their needs.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Handled customer complaints in a professional manner.
  • Described merchandise and explained use, operation and care.

Call Center Representative

SkinSolutions.MD
San Diego, CA
11.2022 - Current
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Answered customer inquiries via phone, email, or chat.
  • Safeguard Patient Privacy & Confidentiality
  • Protected patients by observing strict HIPAA guidelines.

Call Center Representative

Window World of San Diego
San Diego, CA
02.2022 - 11.2022
  • Developed effective working relationships with team members across multiple departments.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Performed outbound calling campaigns to promote new products or services.
  • Outbound Sales Calls

Medical Receptionist

JF Urgent Care
Fresno, CA
08.2019 - 08.2020
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Performed data entry tasks related to billing and collections procedures.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.

Retail Sales Associate

Home Depot
Fresno, CA
08.2017 - 08.2019
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Prepare and Release Customer Orders

Education

High School Diploma -

Edison High School
Fresno, CA
06-2012

Skills

  • Customer Assistance
  • Proficient in Microsoft
  • Internet
  • Office Equipment
  • Highly Motivated in a Fast Paced Sales Environment
  • Customer Service
  • Phone Etiquette
  • Order Processing
  • Positive and professional
  • Professional Appearance

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Retail Sales Associate

Harbor Freight Tools USA
01.2023 - Current

Call Center Representative

SkinSolutions.MD
11.2022 - Current

Call Center Representative

Window World of San Diego
02.2022 - 11.2022

Medical Receptionist

JF Urgent Care
08.2019 - 08.2020

Retail Sales Associate

Home Depot
08.2017 - 08.2019

High School Diploma -

Edison High School

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Patricia Sanchez