Patricia Santiago
North Las Vegas,NV
Summary
Dynamic culinary professional with extensive experience at Fontainebleau Las Vegas, excelling in high-pressure environments. Proven ability to enhance guest relations through clear communication and efficient service. Skilled in food safety and resourceful in managing multiple tasks, consistently delivering high-quality dishes that elevate customer satisfaction.
Professional service worker with experience in fast-paced hospitality environments. Skilled in maintaining cleanliness, supporting waitstaff, and ensuring timely table turnover. Strong team player with focus on efficient service and adaptability to changing needs. Reliable, organized, and committed to delivering quality results for exceptional guest experience.
Overview
7
7
years of professional experience
Work History
Busser/Runner
Fontainebleu Las Vegas
10.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
Line Cook
Fontainebleau
11.2023 - 10.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Checked food temperature regularly to verify proper cooking and safety.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
Cook
Sphere
08.2023 - 07.2024
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
In-room Dining Busser
Wynn and Encore Resorts
07.2023 - 11.2023
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Arranged tables and chairs for special occasions and events.
Banquet Cook
ARIA Resort & Casino Las Vegas
02.2023 - 11.2023
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Practiced safe work habits to avoid possible injury to self or other employees.
- Learned menu items produced by assigned station to achieve proper quantities.
- Ordered food and supplies used to prepare meals for [Number] people.
- Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety.
- Collaborated with the banquet team to ensure timely delivery of meals, resulting in positive feedback from clients.
- Adapted cooking techniques and ingredient substitutions when faced with unexpected challenges or last-minute changes in event details.
- Maintained food safety and sanitation standards.
Food Runner
Allegiant Stadium
12.2022 - 08.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Hot Line Cook
Jeannie’s
10.2022 - 06.2023
- Ensured proper food storage procedures were followed to maintain freshness and prevent spoilage.
- Mentored junior cooks in proper cooking techniques and kitchen protocols, fostering a team-oriented atmosphere.
- Improved customer satisfaction by consistently delivering high-quality dishes that met or exceeded expectations.
- Showcased strong multitasking abilities while preparing multiple dishes concurrently.
- Coordinated with front-of-house staff to facilitate seamless communication between the kitchen and dining areas for smooth operations during service hours.
- Operated and maintained grills, fryers and other cooking equipment.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Trained new team members on kitchen operations and safety protocols.
Line Cook
Al Solito Posto
01.2022 - 10.2022
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Cook/Trainer
Buffalo Wild Wings
06.2018 - 06.2022
- Enhanced food quality by consistently monitoring ingredient freshness and implementing proper storage techniques.
- Cooked same meals over and over during shifts with exact quality results.
- Trained cooks to maintain clean, organized and sanitary workstations.
- Maintained a clean and sanitary work environment through diligent attention to workspace cleanliness and hygiene practices.
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Championed a culture of continuous improvement within the kitchen team through ongoing skills training, knowledge sharing, and performance feedback.
Education
High School Diploma -
Le Roux Culinary Academy
Philippines07-2016
Skills
- Clear communication
- Decision-making
- Safety awareness
- Resourcefulness
- Professional appearance
- Strategic planning
- Efficient table clearing
- Guest relations
- Restaurant etiquette
- Memory retention
- Turning tables
- Working under pressure
- Positive attitude
Employee of the month
My executive chef nominated me as employee of the month at fontaineble las vegas
Languages
Tagalog
Full Professional
Timeline
Busser/Runner
Fontainebleu Las Vegas
10.2024 - Current
Line Cook
Fontainebleau
11.2023 - 10.2024
Cook
Sphere
08.2023 - 07.2024
In-room Dining Busser
Wynn and Encore Resorts
07.2023 - 11.2023
Banquet Cook
ARIA Resort & Casino Las Vegas
02.2023 - 11.2023
Food Runner
Allegiant Stadium
12.2022 - 08.2023
Hot Line Cook
Jeannie’s
10.2022 - 06.2023
Line Cook
Al Solito Posto
01.2022 - 10.2022
Cook/Trainer
Buffalo Wild Wings
06.2018 - 06.2022
High School Diploma -
Le Roux Culinary Academy
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