Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Santrock

San Leon ,TX

Summary

Proven Office Manager with a track record of enhancing customer satisfaction and streamlining operations at CVS Pharmacy. Skilled in reception management and possesses exceptional interpersonal skills, leading to improved efficiency and a positive work environment. Expert in file organization and customer service management, consistently boosting company image through professional and friendly assistance. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 3 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Receptionist Administrator

Animal Alliance
06.2024 - 08.2024
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Monitored front areas so that questions could be promptly addressed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Receptionist Administrator

VCA Animal Hospital
06.2021 - 03.2024
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.

Manager

CVS Pharmacy
10.2017 - 06.2021
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Monitored front areas so that questions could be promptly addressed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Education

Medical Assisting

Texas School of Business
Houston, TX
06.2016

GED

Adult Education
Houston, TX
10.2013

Skills

  • Reception Management
  • File Organization
  • Multi-line phone operation
  • Appointment Setting
  • Payment Collection
  • Document scanning and digitization
  • Appointment Scheduling
  • Call handling
  • Customer Service
  • Phone and Email Etiquette
  • Customer Service Management
  • Office Management

Timeline

Receptionist Administrator

Animal Alliance
06.2024 - 08.2024

Receptionist Administrator

VCA Animal Hospital
06.2021 - 03.2024

Manager

CVS Pharmacy
10.2017 - 06.2021

Medical Assisting

Texas School of Business

GED

Adult Education
Patricia Santrock