Patricia Sarber
Peopia,AZ
Summary
Dynamic leader with a proven track record at Michael Groff Consulting, enhancing operational excellence and fostering strategic partnerships. Skilled in crisis management and organizational leadership, I've driven initiatives that significantly improved customer satisfaction and financial performance. Expert in staff training and vendor negotiations, I embody integrity and ethics, achieving results through effective team building and process improvement.
Overview
12
12
years of professional experience
Work History
President and Executive Office Manager
Michael Groff Consulting
08.2021 - 09.2024
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
Customer Service Trainer, Billing and Intake Lead
Omnicare, A CVS Health
08.2018 - 10.2020
- Collaborated with management to assess staff development needs and created customized training materials accordingly.
- Improved customer satisfaction ratings by developing and implementing tailored training curriculums for various departments.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Enhanced customer service skills by conducting engaging training sessions for new employees.
- Provided expert guidance on company policies and procedures, ensuring proper adherence among all customer service representatives.
- Reduced employee turnover rate through the implementation of effective customer service training programs.
Bartender
Salt, Westgate
01.2013 - 07.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
Education
Associate of Science - Health Studies
Carrington College
Phoenix, Arizona03.2018
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Integrity and ethics
- Employee Relations
- Crisis Management
- Operations Management
- Staff Training
- Sales and Marketing
- Budget Management
- Company Representation
- Business Planning
- Process Improvement
- Vendor Sourcing and Negotiations
- Financial Management
- Event Planning
- Business Administration
- Social media proficiency
- Risk Mitigation
- Account Management
- Healthcare Policy
Timeline
President and Executive Office Manager
Michael Groff Consulting
08.2021 - 09.2024
Customer Service Trainer, Billing and Intake Lead
Omnicare, A CVS Health
08.2018 - 10.2020
Bartender
Salt, Westgate
01.2013 - 07.2018
Associate of Science - Health Studies
Carrington College
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