Patricia Sarenas
Houston,TX
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Strong communicator. Successful at building a strong customer following, thus increasing business and providing excellent customer service.
Overview
6
6
years of professional experience
Work History
Event Coordinator
St. Regis
10.2023 - Current
- Handled all room block reservations and logistics for social and corporate groups
- Demonstrated expertise by organizing a series of events, such as private tea events, dinners, holiday parties – managing logistics, budgets, and timelines effectively
- Took ownership of the weekly reporting process, communicating relevant information to the hotel regarding events, room block utilization, and other pertinent details to ensure smooth collaboration and service delivery.
Sales Coordinator
St. Regis
06.2022 - 10.2023
- Engaged with prospective clients, effectively addressing inquiries and guiding them through the sales process
- Drafted and prepared contracts for clients, ensuring accuracy and alignment with business objectives
- Performed accurate and timely data entry tasks.
Guest Experience Expert
St. Regis
04.2021 - 06.2022
- Performed front desk operations, including guest registration, room assignments, and processing payments
- Handled complaints with grace and a positive attitude
- Provided knowledgeable information concerning hotel operations.
Telephone Service Operator
St. Regis
10.2019 - 03.2020
- Responsible for handling all room service orders
- Provided information pertaining to the menu and hotel events
- Performed all tasks in a timely and efficient manner.
Server
Le Colonial
10.2017 - 10.2019
- Provided knowledge concerning food and drinks
- Handling money and being held responsible for money counts
- Maintained knowledge of current sales and promotions
- Handled complaints with grace and a positive attitude.
Education
High School diploma -
South San Francisco High School
South San Francisco, CA06.2011
Skills
- Proficient in CI/TY, Lightspeed, Microsoft Office, and Micros
- Time Management
- Strong Computer Skills
- Multi-Tasking
- Food service knowledge
- Guest Relations
Timeline
Event Coordinator
St. Regis
10.2023 - Current
Sales Coordinator
St. Regis
06.2022 - 10.2023
Guest Experience Expert
St. Regis
04.2021 - 06.2022
Telephone Service Operator
St. Regis
10.2019 - 03.2020
Server
Le Colonial
10.2017 - 10.2019
High School diploma -
South San Francisco High School
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