Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PATRICIA SAUCEDA

Orem,Ut

Summary

Diligent driver with proven track record in efficient and safe transportation. Ensuring punctuality and reliability. Working safely complying with requirements and serving as an example to others promptly reporting hazards unsafe work practices, near misses and accidents,acting as a safety ambassador.

Demonstrated problem-solving skills and strong attention to detail, enhancing overall service quality. Accomplishing objectives despite obstacles and setbacks, exceeding goals successfully pushing self and others to achieve results. Making sound decisions that consider multiple options seeking input from others. Taking action to continuously improve. Placing at high priority to developing others through coaching, accountability, self-awareness, social awareness, and relationship management. Concern with the welfare of others. Distributing resources fairly. Listening to others through a fair process to reach decisions. Gaining the confidence and trust of others through honesty, integrity and authenticity. Recognizing the value that different perspectives and cultures bring to an organization. Holding self and others accountable to meet commitments.

Overview

9
9
years of professional experience

Work History

DRIVER

UTA
02.2017 - Current
  • Operating buses safely across designated routes, ensuring timely arrivals and departures for 8 years.
  • Conducted pre-trip inspections to verify vehicle safety and operational readiness.
  • Assisted passengers with boarding and disembarking, providing excellent customer service.
  • Trained new drivers on company policies, safety protocols, and navigation techniques.
  • Collaborating with dispatch to address scheduling changes and service interruptions promptly.
  • Resolving passenger inquiries and complaints effectively, enhancing overall satisfaction levels.
  • Bus interior kept clean and tidy to provide comfortable passenger environment, and reporting necessary repairs to maintenance and TCC.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Acted calmly, productively and professionally under pressure.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Shop Steward

LOCAL UNIOM 382
09.2017 - 06.2025
  • 7.5 years Shop Steward
  • Facilitated communication between management and employees to address concerns and improve workplace relations.
  • Monitored compliance with labor agreements, ensuring adherence to contractual obligations and company policies.
  • Resolved conflicts through mediation, fostering a collaborative environment among team members.
  • Conducted training sessions on workplace safety standards, enhancing employee knowledge and adherence to regulations.
  • Assisted in negotiating collective bargaining agreements, representing employee interests effectively during discussions.
  • Analyzed employee feedback to identify areas for improvement, implementing solutions that enhanced job satisfaction.
  • Collaborated with management on policy development, ensuring alignment with union agreements and operational goals.
  • Fostered a culture of continuous improvement) by encouraging employees to share ideas and suggestions for enhancing workplace processes or procedures.
  • Regularly communicated with upper management regarding staff concerns and suggestions, advocating for employee needs and interests.
  • Played an instrumental role in the resolution of labor disputes), mediating conversations between management and staff to achieve mutually beneficial outcomes.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Reduced grievances and arbitration needs by educating drivers on techniques for enhancing their future performance.

Education

Bachelor of Science - LAW/ CRIMINAL JUSTICE

COLLEGE
Salt Lake City

Skills

  • Valid Driver's license
  • Spanish speaking
  • Microsoft Office
  • Windows operating system
  • Extra board operations/ and maintaining workforce efficiency
  • Transit operations and work rules
  • Dot compliance and service hours regulations
  • Transit routes and service structures
  • Collaborative practices and cross functional teamwork
  • Written and verbal communication
  • Decision making
  • Sensitivity and diplomacy
  • Interpersonal skills
  • Quantitative ability
  • Coordination and communication
  • Time management and tracking
  • Record keeping and documentation accuracy
  • Data entry and management
  • Problem solving
  • Ensure that operations adhere to legal regulatory and collective bargaining requirements

Languages

Spanish
Full Professional

Timeline

Shop Steward

LOCAL UNIOM 382
09.2017 - 06.2025

DRIVER

UTA
02.2017 - Current

Bachelor of Science - LAW/ CRIMINAL JUSTICE

COLLEGE

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