Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Patricia Schaufler

Dade City,USA

Summary

Restaurant Manager with extensive experience in team leadership and operational efficiency at Mario's Pizza And Eatery. Achieved significant revenue growth and enhanced customer satisfaction through effective inventory control and staff training. Proven ability to maintain high standards in food safety and service excellence while fostering a collaborative work environment. Skilled in problem-solving, financial oversight, and adapting to dynamic challenges in fast-paced settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager/Delivery Driver

Mario's Pizza And Eatery
Brooksville, FL
02.2020 - 08.2023
  • Oversaw daily restaurant operations, ensuring high standards of service and efficiency.
  • Trained and mentored staff on best practices for customer service and food safety protocols.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed staff schedules to ensure adequate coverage during peak hours, improving service speed.
  • Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
  • Collaborated with kitchen staff to streamline menu offerings based on customer preferences and seasonal availability.
  • Resolved customer complaints promptly, fostering a positive dining experience and repeat business.
  • Analyzed sales data to identify trends, informing menu adjustments and promotional strategies for increased revenue.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Improved operational efficiency by implementing more effective table management system.
  • Implemented cost-saving strategies, reducing waste through meticulous inventory management.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Navigated delivery routes efficiently, ensuring timely and accurate product distribution.
  • Conducted vehicle inspections and maintained operational safety standards consistently.
  • Managed customer interactions professionally, addressing inquiries and resolving issues promptly.
  • Implemented improvements in route planning, enhancing overall delivery performance and customer satisfaction.
  • Led efforts to optimize fuel usage through strategic route adjustments, contributing to cost-effectiveness initiatives.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Assistant Store Manager

Circle K
Bushnell, FL
07.2017 - 04.2018
  • Supervised daily operations and ensured adherence to company policies and procedures.
  • Trained and mentored new team members on customer service standards and operational efficiency.
  • Implemented inventory management practices to optimize stock levels and reduce shrinkage.
  • Analyzed sales data to identify trends, driving product placement strategies for increased revenue.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
  • Conducted regular audits of merchandise displays, ensuring compliance with visual merchandising standards.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Server/Dishwasher Supervisor

Monticello's Pizzeria
Brooksville, FL
04.2014 - 05.2017
  • Provided excellent customer service by efficiently taking and delivering orders.
  • Assisted in maintaining cleanliness and organization of dining area and service stations.
  • Learned menu items and daily specials to effectively communicate with customers.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Adapted quickly to changing priorities during peak service times, maintaining composure under pressure.
  • Supported team members by restocking supplies and assisting with pre-service preparations.
  • Followed health and safety guidelines to ensure a safe environment for guests and staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

High School -

Hernando High School
Brooksville, FL

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Operations management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Organization and prioritization
  • Food service background
  • Adaptable
  • Table management
  • Reliable and responsible
  • Customer service
  • Cash handling
  • Time management
  • Full service restaurant background
  • Take-out service
  • Supervisory skills
  • Attention to detail
  • Calm and pleasant demeanor
  • Employee supervision
  • Adaptability and flexibility

Certification

  • Food Handler/ServSafe - 2022-08-24 to 2025-08-24
  • Food Protection Manager/Servsafe - 2023-06-27 to 2028-06-27

Languages

English, Native or Bilingual

Affiliations

  • I enjoy cooking and baking and even run my own cottage bakery from home.
  • I enjoy gardening and consistently prove my green thumb year after year.
  • I enjoy all forms of crafting.

References

References available upon request.

Timeline

Restaurant Manager/Delivery Driver

Mario's Pizza And Eatery
02.2020 - 08.2023

Assistant Store Manager

Circle K
07.2017 - 04.2018

Server/Dishwasher Supervisor

Monticello's Pizzeria
04.2014 - 05.2017

High School -

Hernando High School

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