Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Patricia Schilling

Brighton,MI

Summary

Proven team player and adept at cash handling, I significantly enhanced customer satisfaction and sales at Biggby by delivering personalized service and efficiently resolving complaints. My friendly demeanor and attention to detail fostered loyalty and improved the overall customer experience, demonstrating my ability to thrive in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Barista

Biggby
04.2024 - Current
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.

Retail Sales Associate

JCPenney
05.2023 - 04.2024
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Prioritized helping customers over completing other routine tasks in store.

Food Service Worker

Salsaritas
08.2022 - 11.2022
  • Monitored food quality and freshness throughout day.
  • Cleaned and organized kitchen, dining and service areas.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Greenhouse Worker

Bordines
04.2022 - 06.2022
  • Assisted customers with finding requested plants and flowers.
  • Rearranged planting beds and flower gardens seasonally.
  • Enhanced plant growth by implementing effective watering and fertilization techniques.
  • Provided exceptional customer service when assisting visitors with plant selections or answering questions about care instructions.
  • Unloaded plants and nursery items from delivery trucks.
  • Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
  • Communicated with coworkers and management to report challenges.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

Brighton High School
Brighton, MI
06-2025

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Adaptive and creative
  • Professional Demeanor
  • Attention to Detail
  • Reliable and Dependable
  • Multitasking

Timeline

Barista

Biggby
04.2024 - Current

Retail Sales Associate

JCPenney
05.2023 - 04.2024

Food Service Worker

Salsaritas
08.2022 - 11.2022

Greenhouse Worker

Bordines
04.2022 - 06.2022

High School Diploma -

Brighton High School

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Patricia Schilling