Patricia Schnatter
Danielson,CT
Summary
Dynamic Dental Patient Coordinator with proven expertise in patient scheduling and communication at Dr. Gregory Gazzola DMD and Thompson Smiles dental practices. Enhanced clinic efficiency through meticulous medical records management and empathetic patient support. Skilled in healthcare compliance and adept at fostering positive relationships, ensuring a seamless experience for patients and staff alike.
Overview
29
29
years of professional experience
Work History
Dental Patient Coordinator
Dr. Gregory Gazzola DMD/ Thompson Smiles
11.2024 - 02.2025
- Coordinated patient intake to streamline appointment scheduling and improve clinic efficiency.
- Improved patient satisfaction by facilitating communication between patients and healthcare providers.
- Managed patient records, ensuring accuracy and compliance with medical regulations.
- Assisted with patient inquiries to enhance overall healthcare service experience.
- Scheduled appointments for optimal use of clinic resources and patient convenience.
- Prepared necessary documentation for patient appointments, contributing to smooth clinic operations.
- Facilitated the resolution of patient issues, improving clinic service quality.
- Enhanced patient care with effective coordination of medical appointments and follow-ups.
Professional Nanny
Self-employed
12.2018 - 09.2024
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as children's laundry.
- Promoted healthy eating habits for improved nutrition, preparing nutritious meals and snacks daily.
- Built positive and nurturing environments to support child social and emotional growth.
- Developed age-appropriate routines to establish structure in children''s daily lives, fostering a sense of security and predictability.
- Organized educational outings such library visits and storytimes, playgroups, and gymnastic classes, integrating hands-on learning experiences into everyday life.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Collaborated with parents on developmental milestones, sharing observations and discussing strategies for continued progress.
- Ensured a safe environment for playtime activities, closely monitoring interactions while encouraging independence and problem-solving skills.
- Facilitated creative expression through arts and crafts projects, stimulating imagination and fine motor skills development.
- Taught children everyday skills and language.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Intake Coordinator
Mindful Medicine of New England
03.2021 - 03.2022
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
Toddler Teacher
Carelot
08.2016 - 06.2018
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Monitored children''s progress through regular assessments and adjusted teaching approaches accordingly.
- Maintained accurate records of children''s developmental milestones and prepared detailed reports for parent-teacher conferences.
- Established strong relationships with families, fostering trust and collaboration in supporting each child''s development.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Preschool Paraprofessional
Killingly Public Schools
11.2009 - 08.2016
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Contributed to the development of a safe, nurturing environment by maintaining cleanliness standards and ensuring child safety measures were followed.
- Promoted early literacy skills by integrating storytime sessions and phonics-based activities into daily lessons.
- Fostered a love for learning in young students by introducing age-appropriate educational games, puzzles, and interactive materials.
- Participated actively in ongoing professional development workshops to enhance knowledge of best practices in early childhood education.
- Supervised children during in-classroom activities and on playground.
- Encouraged children to interact with each other and participate in group activities.
- Organized snack time and nap hours.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
Customer Service Representative/Trainer
Droll Yankees, Inc.
03.1996 - 11.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Certificate - Administrative Medical Assisting
Quinebaug Valley Community College
Danielson, CT 05-2027
Associate of Science - Early Childhood Education
Quinebaug Valley Community College
Danielson, CT05-2016
Skills
- Patient scheduling
- Appointment coordination
- Medical records management
- Patient communication
- Customer interaction
- Patient support
- Telephone etiquette
- Patient confidentiality
- Healthcare software Eaglesoft
- Patient follow-up
- Billing support
- Healthcare compliance
Languages
English
Native or Bilingual
Timeline
Dental Patient Coordinator
Dr. Gregory Gazzola DMD/ Thompson Smiles
11.2024 - 02.2025
Intake Coordinator
Mindful Medicine of New England
03.2021 - 03.2022
Professional Nanny
Self-employed
12.2018 - 09.2024
Toddler Teacher
Carelot
08.2016 - 06.2018
Preschool Paraprofessional
Killingly Public Schools
11.2009 - 08.2016
Customer Service Representative/Trainer
Droll Yankees, Inc.
03.1996 - 11.2008
Certificate - Administrative Medical Assisting
Quinebaug Valley Community College
Associate of Science - Early Childhood Education
Quinebaug Valley Community College
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