Patricia Schuhmacher
Administration/Management
Hartford City,IN
Summary
Experienced Assistant Office Management and Administration Professional with experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Administrator
Optum/LHI Covid Testing Center
Elwood, IN
07.2020 - Current
- Successfully juggled multiple projects simultaneously to aid executive leaders.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Employed proven problem-solving techniques to resolve issues quickly and effectively.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Streamlined processes to maximize operational efficiency.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Owner
Little Shoes Daycare/Owner
Hartford City, IN
08.2019 - 04.2020
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Created and implemented diverse educational strategies to boost development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Met with parents about daily activities, positive developments and issues.
- Kept notes of behavior issues, food served and medications administered to children.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Developed lessons and activities to promote children's physical and emotional development.
- Offered top-notch care to 5 children at once, ranging in age from 2 months to 4 years.
- Planned and guided age-appropriate tasks like reading, crafts, and physical activities.
- Managed safety and security of all children under care.
- Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
- Kept all areas neat, clean and properly sanitized.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Teacher
Helen Lieber Early Learning Academy
05.2019 - 08.2019
- Educated students in foundational concepts such as shapes, numbers and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Promoted sensory development by providing access to different textures.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Allowed for ample outdoor discovery time in schedule each day.
- Fostered reasoning and problem solving through active exploration games and activities.
- Prepared pre-class materials.
- Planned educational opportunities based on children's interests.
- Utilized books, songs and games to engage students.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Addressed behavioral and learning issues with parents and daycare management.
Teaching Assistant
Blackford County Schools
11.2007 - 04.2014
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Monitored students on field trips by overseeing various tasks, including roll call and group movement to keep youths safe in public settings.
- Supported student learning objectives through personalized and small group assistance.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Assessed student assignments to check quality and completeness before submission for grading.
- Supported classroom activities, including tutoring, grading homework and reviewing exams.
- Organized classroom library and art areas each day to keep classroom well-maintained.
- Handed out classroom materials, like pencils, paper and crayons.
- Kept abreast of latest information on specific subjects and learning strategies.
- Organized and guided activities for students, including skills practice, research and memorization tasks.
Collection Account Manager
Superior Auto, Inc
Hartford City, IN
08.2002 - 03.2005
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Visited premises of customers to directly collect payments.
- Generated and mailed updated statements weekly and processed demand letters.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Accessed credit records to evaluate customer credit histories.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Researched and resolved accounts payable discrepancies.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Posted receipts to appropriate general ledger accounts.
- Documented interactions in computer database and updated information.
- Conducted investigations of customer accounts and payment histories.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched accounts and completed due diligence to resolve collection problems.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Established procedures for collection of past due amounts.
- Contacted clients with past-due payments and actively monitored all payments due from clients.
- Processed payments and applied to customer balances.
Assistant Business Manager
Hartford Animal Clinic
09.1999 - 08.2001
- Collaborated with manager to develop strategic plans, increasing production, productivity and customer service.
- Oversaw hiring activities by leading recruiting, selection, employee relations, payroll and benefits administration.
- Managed inventory and ordered medical merchandise to guarantee appropriate stock levels.
- Managed day-to-day financial processes by paying invoices, purchasing goods and processing reimbursements.
- Supervised and motivated 4-person team to maintain job timelines and productivity.
- Compiled financial reports to document cash receipts, expenditures and profits and loss.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Receptionist
Hartford Animal Clinic
07.1995 - 08.1997
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Kept reception area clean and neat to give visitors positive first impression.
- Received and routed business correspondence to correct departments and staff members.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for doctors.
Education
High School Diploma -
Blackford High School
Hartford City, INWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Documentation and reporting
Office administration
Office management
Bookkeeping
Technical Support
Mail handling
Scheduling
Policy and procedure modification
Credit and collections
Customer Relations
Excellent written and oral communication
Money handling abilities
Professional telephone demeanor
Account management
Multi-line phone talent
Recordkeeping strengths
Administrative support
Good listening skills
Quote
The mind is everything. What you think, you become.
Gautama Buddha
Timeline
Administrator
Optum/LHI Covid Testing Center
07.2020 - Current
Owner
Little Shoes Daycare/Owner
08.2019 - 04.2020
Teacher
Helen Lieber Early Learning Academy
05.2019 - 08.2019
Teaching Assistant
Blackford County Schools
11.2007 - 04.2014
Collection Account Manager
Superior Auto, Inc
08.2002 - 03.2005
Assistant Business Manager
Hartford Animal Clinic
09.1999 - 08.2001
Receptionist
Hartford Animal Clinic
07.1995 - 08.1997
High School Diploma -
Blackford High School