Patricia Schultz
Eagan
Summary
Customer Experience Manager with a focus on delivering high-quality service and ensuring customer satisfaction. Known for productivity and efficiency in task completion, specializing in customer feedback analysis, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, leveraging these skills to meet and exceed customer expectations consistently.
Overview
28
28
years of professional experience
Work History
Customer Experience Manager
Delta Air Lines
Minneapolis
03.2021 - Current
- Driving a high-performing culture, where colleagues feel supported in challenging the status quo to provide better services for our customers
- Executed strategies to strengthen team connections and highlight Delta's reputation as a top employer.
- Embraced varied backgrounds to maximize employee potential.
- Established and maintained strong, trust-based relationships with all team members, fostering a supportive and positive environment.
Acting Customer Experience Manager
Delta Air Lines
Minneapolis
01.2021 - 03.2021
- Directed a high-achieving team with consistent success.
- Conducted division-wide alignment meetings for GTS and GPS teams.
- Facilitated seamless integration of new team members, enhancing overall workplace culture.
- Harness the strengths of varied backgrounds to enhance employee potential.
- Managed a diverse group of new employees, adapting coaching approaches to accommodate different backgrounds and learning styles.
Acting Connection Manager
Delta
Minneapolis
06.2018 - 01.2020
- Implemented programs designed to increase employee engagement within the team.
- Provided leadership support for internal communications initiatives related to employee engagement.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
Education
College of Saint Catherine
Skills
- Stakeholder Engagement
- Strong Communication Skills
- Strategic planning and alignment
- Continuous improvement
- Adaptability and flexibility
- Task prioritization
- Decision-making
- Highly organized
- Ability to meet deadlines
Recognition
- Leadership Excellence Award, 2025
- Chairman’s Club Award, 2017
- Top Sales – World Club, 2007
Affiliations
- President of Delta's Hope Thrives Cancer Support Group
- American Cancer Society Community Ambassador
Timeline
Customer Experience Manager
Delta Air Lines
03.2021 - Current
Acting Customer Experience Manager
Delta Air Lines
01.2021 - 03.2021
Acting Connection Manager
Delta
06.2018 - 01.2020
College of Saint Catherine
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