PATRICIA S. DOMINGUEZ
Hereford
Overview
8
8
years of professional experience
Work History
Credit & Collections Coordinator
Sunrun
09.2024 - Current
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Provided guidance to team members regarding collections policies and procedures.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Updated account status and maintained accurate records of all collection activities.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Communicated effectively with internal departments regarding status updates and resolution of customer inquiries or complaints.
- Analyzed financial activities of department to share budgetary input with managers.
- Conducted research on customers to ensure accurate contact information was on file.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with legal department on litigation processes for non-responsive debtors.
- Monitored customer accounts to identify overdue payments and initiate collections processes.
- Developed strategies to reduce bad debt exposure and improve cash flow performance.
Permit Coordinator
Sunpower Corporation
Hereford
01.2021 - 04.2024
- Support clients with permit related processes
- Perform research and analysis relative to signage coding at client locations
- Ensure clients are properly notified of the signage posted at each Municipality
- Prepare presentations for in-house client and Municipal hearings
- Prepare cost estimates for the sign permit process and submit required documentation for permits
- Organize and update status reports for staff and client
Administrative Assistant
Sunpower Corporation
Hereford
01.2021 - 04.2024
- Prescreened and interviewed patients for Covid symptoms
- Documented and updated demographic information
Mail Carrier
United States Postal Service
Hereford
07.2021 - 01.2022
- Communicated with and followed route instructions from centralized dispatcher for daily mail delivery
- Received and signed for undeliverable mail and incoming mail
- Ensured it was delivered to the correct recipient
- Collected and maintained change of address information
- Prepared mail for forwarding as needed
- Maintained accurate and detailed logs for vehicle maintenance and mail pick up and delivery
ER/Clinic Business Office Clerk
Hereford Regional Medical Center
Hereford
10.2017 - 07.2020
- Greeted and registered patients
- Documented and updated patient demographic and insurance information
- Reviewed insurance coverage, collected payments from patients, coded and filed insurance claims
- Answered inbound calls and questions from patients or routed them to the appropriate department
- Processed payments or made payment arrangements for over many current and delinquent accounts
- Multitasked, created an affordable schedule according to the customer financial situation
- Conducted outbound calls, arranged payment schedules for delinquent accounts, and offered settlements
Education
Bachelor's Degree - Accounting
Miller- Mottee College
04.2025
Associate of Applied Science Degree - Business Administration/ Accounting
Miller- Mottee College
03.2024
Administrative Assistant/Medical Assistant -
Milan Institute
08.2016
Skills
- Bilingual: English
- Bilingual: Spanish
- Proficient in Administrative Skills
- MS Office Suite
- Google Workspace
- Types 85 wpm
- Fast learner
- Patient contact
- Data Entry
- Time management
- Exceptional Customer Service Abilities
- Attention to Detail
- Able to Multi-Task
- Medical Office Administration Experience
- Medical Coding and Billing
- Team Player
- Team building
- Documentation review
- Filing Paperwork
- HIPAA
- Medical records
- Negotiate payment arrangements
- Conflict resolution
- Negotiation
- Maintaining relationships with customers
- All Administrative duties
- Loves to learn new things
- Multitask
- Collections management
- Microsoft Excel
- Customer service
- Financial analysis
- Professionalism
- Business intelligence
- Quality assurance
Timeline
Credit & Collections Coordinator
Sunrun
09.2024 - Current
Mail Carrier
United States Postal Service
07.2021 - 01.2022
Permit Coordinator
Sunpower Corporation
01.2021 - 04.2024
Administrative Assistant
Sunpower Corporation
01.2021 - 04.2024
ER/Clinic Business Office Clerk
Hereford Regional Medical Center
10.2017 - 07.2020
Bachelor's Degree - Accounting
Miller- Mottee College
Associate of Applied Science Degree - Business Administration/ Accounting
Miller- Mottee College
Administrative Assistant/Medical Assistant -
Milan Institute