Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PATRICIA SEGOVIANO

Phoenix,AZ

Summary

Dynamic Billing Specialist with extensive experience at RR Donnelley & Sons Co, excelling in billing accuracy and customer account management. Proven track record in enhancing invoicing procedures and resolving billing disputes, while fostering strong client relationships. Adept at utilizing Microsoft Excel for financial reporting and demonstrating exceptional problem-solving skills.

Overview

23
23
years of professional experience

Work History

Billing Specialist III (Remote)

RR Donnelley & Sons Co
Chicago, IL
12.2022 - Current
  • Reviewing sale orders for pricing verification, as well as confirming any additional billable charges that will also need to be addressed if such charges are not mentioned.
  • Creating billing worksheets for pricing that is over $50,000, or if the customer requires per Special Billing Instructions (SBI), and/or per request.
  • Managing the billing and invoicing process for clients, ensuring accurate and timely billing for print jobs.
  • Maintaining customer records and addressing billing inquiries, which includes special training for customer representatives that create the job work orders.

Payoff Specialist

Loandepot
Irvine
11.2020 - 06.2022
  • PMaintained accurate records of all customer communications throughout the duration of the loan modification process.
  • Collaborated with internal departments when needed during the resolution of complex cases.
  • Reviewed loan documentation for accuracy and completeness.
  • Assisted customers with the submission of required documentation to complete the process of loan modification requests.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Reaching out to certain customers who require signatures for verification during the loan process, and/or forms required for requesting payoff statements
  • Making phone calls to banks and/or credit unions that are involved in mortgage loan processing.
  • Emailed, and/or calls were made to title insurance companies to request files needed to finalize all loans once closed.

Billing Clerk

Sun Valley Express, Inc
Phoenix, AZ
10.2002 - 05.2020
  • Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
  • Processed payments from customers in accordance with company policies and procedures.
  • Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
  • Prepared bills, invoices, and bank deposits as needed.
  • Assisted with other administrative tasks as assigned.
  • Maintained customer accounts by recording account information, reconciling discrepancies.
  • Researched and resolved discrepancies in payment processing.
  • Generated monthly financial statements for customers.
  • Verified billing data with client contracts to ensure accuracy of invoicing.
  • Developed processes to improve efficiency and accuracy of billing process.
  • Processed invoices and payments accurately and promptly.
  • Processed invoice payments and recorded information in account database.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Performed data import, scanning, or manual keying processes to verify invoice accuracy.
  • Created Excel billing templates for billing efficiency and other invoicing essentials.

Education

GED -

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
04-1999

Skills

  • Billing accuracy
  • Invoicing procedures
  • Financial reconciliation
  • Customer account management
  • Payment processing
  • Data entry
  • Microsoft Excel
  • Attention to detail
  • Time management
  • Problem solving
  • Customer service
  • Effective communication
  • Team collaboration
  • Process improvement
  • Billing dispute resolution
  • Multitasking and organization
  • Collections management
  • Billing cycle management
  • Monthly billing management
  • Invoice processing
  • Invoice generation
  • Client relationship management
  • Financial reporting
  • Billing best practices
  • Record preparation
  • Invoicing proficiency
  • Relationship building
  • Verbal and written communication
  • Month-end closing procedures
  • Multitasking Abilities
  • Review documents

Languages

Spanish
Professional

Timeline

Billing Specialist III (Remote)

RR Donnelley & Sons Co
12.2022 - Current

Payoff Specialist

Loandepot
11.2020 - 06.2022

Billing Clerk

Sun Valley Express, Inc
10.2002 - 05.2020

GED -

Maricopa Community Colleges, Rio Salado Community College

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PATRICIA SEGOVIANO