Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Patricia Segura

Columbus,OH

Summary

Dynamic professional with extensive experience at Raising Cane's, excelling in customer service and team collaboration. Proven ability to enhance operational efficiency and ensure compliance with safety standards. Strong leadership and analytical skills drive continuous improvement and team performance, fostering a positive work environment and achieving high customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lobby Specialist

Raising Cane's
Polaris, OH
02.2023 - 02.2025
  • Assisted in training new team members on operational procedures.
  • Collaborated with team to enhance customer service experiences.
  • Ensured compliance with food safety standards during daily operations.
  • Trained new team members on cleaning protocols and safety procedures effectively.
  • Conducted inspections to maintain cleanliness and compliance with safety regulations.

Sorter Operations Associate

UPS Freight
Obetz, OH
08.2023 - 12.2024
  • Collaborated with team members to streamline package handling processes.
  • Inspected packages for damage and ensured proper labeling before sorting.
  • Communicated with supervisors regarding operational challenges and safety issues.
  • Adhered to UPS Freight's safety protocols while performing daily tasks.
  • Organized incoming shipments of merchandise and sorted them according to size, type, color, or other criteria.
  • Inspected items for damages or defects prior to sorting into appropriate bins.
  • Maintained a safe working environment by adhering to safety standards and procedures.
  • Ensured that all products were properly labeled before being placed on shelves or shipped out.
  • Followed established guidelines for quality control standards during sorting activities.
  • Processed orders quickly and accurately, ensuring customer satisfaction.

Manager

Burger King
Columbus, OH
04.2018 - 08.2021
  • Coordinated project timelines and deliverables among cross-functional teams.
  • Developed training materials to enhance team skills and knowledge.
  • Implemented best practices for workflow efficiency and collaboration.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Education

Associate of Applied Science - Bookkeeping And Accounting

Penn Foster Career School
Scranton, PA
06-1999

Skills

  • Customer service
  • Safety inspection
  • Package sorting
  • Inventory management
  • Team collaboration
  • Communication skills
  • Time management
  • Problem solving
  • Leadership skills
  • Attention to detail
  • Business reporting
  • Technical communication
  • Analytical thinking
  • Vendor relations
  • Emergency response
  • Quality assurance

Accomplishments

  • Customer Service Appreciation Award

Certification

  • Notary

References

References available upon request.

Timeline

Sorter Operations Associate

UPS Freight
08.2023 - 12.2024

Lobby Specialist

Raising Cane's
02.2023 - 02.2025

Manager

Burger King
04.2018 - 08.2021

Associate of Applied Science - Bookkeeping And Accounting

Penn Foster Career School

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