PATRICIA SERRANO
San Antonio
Summary
Dynamic professional with extensive experience in multi-site operations management at La Estrella Home Care. Proven track record in enhancing operational efficiency and ensuring regulatory compliance. Skilled in accounts receivable management and team leadership, driving improvements in cash flow and administrative processes while fostering effective communication across teams.
Overview
28
28
years of professional experience
Work History
Alternate Administrator
La Estrella Home Care
San Antonio
02.2025 - Current
- Oversee operations and administration for 2 adult daycare facilities
- Supervise and provide leadership to 2 facility directors
- Ensure all administrative functions, compliance, and regulatory requirements are properly maintained and in order
- Manage operational efficiency across multiple locations
- Trained new administrative staff on company policies and procedures.
- Developed organizational systems to streamline office operations effectively.
Accounts Receivable Specialist
Royal Express Inc
Laredo
09.2012 - 02.2025
- Responded quickly and efficiently to customer requests for additional information regarding their account status
- Assisted in developing strategies to improve the efficiency of the accounts receivable process
- Ensured compliance with applicable laws governing accounts receivable operations
- Utilized McLeod, Excel, and Word for financial management and reporting
- Processed customer invoices accurately and efficiently for timely payments.
- Assisted in developing collections strategies to improve cash flow management.
- Processed payments, refunds and adjustments to customer accounts.
- Researched past due accounts and initiated collection efforts in a timely manner.
Accounting Assistant
Leticia G Gonzalez Custom Broker
Laredo
07.1997 - 09.2012
- Prepared invoices for billing clients
- Provided administrative support to the finance department as needed
- Performed daily cash management activities, such as preparing deposits and processing payments
- Utilized QuickBooks, Excel, and Word for accounting operations
- Assisted in preparing monthly financial reports and reconciliations.
- Maintained accurate financial records and updated accounting databases regularly.
- Processed invoices and payment requests for timely vendor transactions.
Education
Bachelor of Business Administration (BBA) - Business Administration
Texas A&M International University
Laredo, TX12.2010
Skills
- Accounts Receivable Management
- Multi-Site Operations Management
- Invoice Processing
- Team Leadership and Supervision
- Cash Application
- Regulatory Compliance
- Dispute Resolution
- Administrative Excellence
- Operations management
- Compliance assurance
- Staff training
- Effective communication
- Administrative improvement
Languages
Advanced Proficiency
References
Available upon request
Timeline
Alternate Administrator
La Estrella Home Care
02.2025 - Current
Accounts Receivable Specialist
Royal Express Inc
09.2012 - 02.2025
Accounting Assistant
Leticia G Gonzalez Custom Broker
07.1997 - 09.2012
Bachelor of Business Administration (BBA) - Business Administration
Texas A&M International University
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