Patricia Shaffer
Boonville,IN
Summary
Adept at maintaining impeccable safety records and efficient cargo handling, I leveraged my strong work ethic and mechanical knowledge to exceed expectations at DSM. My expertise in route planning and commitment to customer satisfaction have consistently enhanced operational efficiency and client relations, showcasing my ability to thrive in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Truck Driver
Self Employed Services
Boonville, IN
08.2023 - 06.2024
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Verified contents of inventory loads against Bills of Lading.
- Maximized load safety by balancing, securing, and weighing products.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed routine maintenance on truck to keep in working order.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected load security and checked for damages.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Pro Sales Associate
Lowes Home Improvment
Evansville, IN
05.2016 - 08.2023
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Site Supervisor Security
DSM
Evansville, IN
01.2015 - 05.2016
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Developed work schedules for team members to maximize shift coverage.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Identified and eliminated safety risks through additional training.
- Oversaw personnel safety and efforts at work site.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Implemented best practices and safe operating procedures.
- Prioritized and delegated workload based on available materials.
- Liaised with subcontractors regarding work progress.
- Trained new team members on site policies and procedures.
- Troubleshot issues to keep machinery and tools operational.
- Provided onsite training to help develop employee skills.
- Resolved issues among team members to keep employees on task.
- Developed and maintained positive relationships with clients and other stakeholders.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Provided feedback to workers on job performance and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Directed projects according to schedule and quality demands.
- Sourced suppliers and purchased necessary materials for work.
- Communicated with stakeholders on job milestones.
- Created and implemented plans to maximize efficiency of workers.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Education
Associate Of Applied Science - Computer Networking
ITT Technical Institute
Newburgh, IN08.2011
Skills
- Safe Driving
- Cargo Handling
- Materials Transport
- Document Management
- Commercial driving
- Transportation safety
- Equipment Operation
- Delivery Scheduling
- Route Management
- Load security
- Hazardous Materials Handling
- Trailer maintenance
- Class A Commercial Driver's License
- Hazardous Materials Endorsement
- Safe Driving Practices
- Order picking and processing
- DOT Compliance
- Dependable and reliable
- GPS and route planning
- Logistics Planning
- Inclement weather driving
- Mechanical Knowledge
- Long-haul driving
- Strong Work Ethic
- Vehicle inspections
- Customer-Oriented
- Route Planning
- Vehicle Maintenance
- Shipping and packaging
- Clean MVR
- Route logs
- Tractor-trailer driving specialist
- Accurate record keeping
Accomplishments
I was a member of the National Technical Honor Society for maintaining a 3.97 GPA
Certification
Class A CDL ( Unrestricted ) with Tanker and Hazmat Endorsement's
Timeline
Truck Driver
Self Employed Services
08.2023 - 06.2024
Pro Sales Associate
Lowes Home Improvment
05.2016 - 08.2023
Site Supervisor Security
DSM
01.2015 - 05.2016
Associate Of Applied Science - Computer Networking
ITT Technical Institute