Patricia Shaw
Elkhart,TX
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Competent bringing more than 25 years of food service and progressive leadership experience. Maintains budget controls and coverage needs to achieve business targets and provides high-quality management support. Builds relationships with patrons and employees by applying basic skills of hard work and leading by example. Seasoned professional offering solid background building and leading successful restaurant teams handling large volume of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations.
Overview
14
14
years of professional experience
Work History
Assistant Food Service Director
Lakeview Methodist Conference Center
Palestine, Texas
03.2025 - 08.2025
- Assisted in managing daily food service operations and staff scheduling.
- Oversaw inventory management to ensure adequate supply levels for events.
- Monitored compliance with health regulations during food service activities.
- Facilitated communication between departments to enhance service delivery experience.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Ensured compliance with all health codes and safety regulations.
- Organized daily operations of the cafeteria or other food service areas.
General Manager
DH Burger (Whataburger)
Palestine, Texas
09.2023 - 02.2025
- Directed daily operations to ensure efficient workflow across departments.
- Managed budget allocations and financial reporting for operational efficiency.
- Oversaw recruitment, training, and development of staff members.
- Facilitated communication between departments to improve operational coordination.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Food Service Sergeant/Captain
TDCJ Beto Unit
Tennessee Colony, Texas
01.2012 - 07.2022
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw training of more than 40 team members.
- Reviewed and approved employee schedules and timesheets.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked food production levels, meal counts and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps and training staff on correct preparation.
- Cut spending through effective inventory management and supply sourcing.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Directed staff and managed annual capital budget.
- Maintained the safety and security of staff and inmates.
Education
Associate of Arts - Food Services Management
360 Training National Restrauant Assoc.
03-2025
High School Diploma -
Westwood High School
Palestine, TX05.1988
Skills
- Health Code Compliance
- Kitchen Staff Supervision
- Payroll Preparation
- Collaborative Relationships
- Monitoring Food Preparation
- Service Management
- Sanitation Practices
- Work Area Inspections
- Orientation and Onboarding
- Delegating Assignments and Tasks
- Hiring Standards
- Staff Motivation and Discipline
- Investigating Complaints
- Supply Ordering and Management
- Employee performance evaluations
- Work Schedule Creation
- Preventive Maintenance
- Equipment Arrangement Specifications
- Staff Scheduling
- Hiring Procedures
- Database Interface and Query Software
- Equipment Maintenance
- Fire Safety Regulations
- Disciplinary Action
- Professional Relationships
- Payroll Administration
- Data Entry Software
- High-Volume Environments
- Invoice Logging
- Inventory management
- Budget management
- Team leadership
- Quality control
- Budgeting and cost control
- Waste reduction
Timeline
Assistant Food Service Director
Lakeview Methodist Conference Center
03.2025 - 08.2025
General Manager
DH Burger (Whataburger)
09.2023 - 02.2025
Food Service Sergeant/Captain
TDCJ Beto Unit
01.2012 - 07.2022
Associate of Arts - Food Services Management
360 Training National Restrauant Assoc.
High School Diploma -
Westwood High School
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