Patricia Shea
Pahrump,NV
Summary
A creative and results-oriented professional with a proven track record of delivering exceptional customer service to a demanding client base, in addition to office administration, sales, and marketing experience.
I am currently seeking a role that leverages my diverse set of skills while offering new opportunities for continuous learning and professional growth. I believe I would be an asset to your company as I am a hard worker who possesses the ability to be a leader when needed and understands the importance of being a team player and working with others at all times.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Caesars Palace Hotel And Casino
08.2005 - 02.2024
* Guest Relations Service
* Worked with a team of 40+ staff
* Utilized computer data entry, systems integration, and guest transactions.
* Insured company's 5 star service standards optimizing guests' experience.
* 19 years of experience in customer relations as the first point of contact for guests.
* Forbes 5 Diamond training
* Computers and basic operating systems.
Licensed Insurance Representative
Great Florida Insurance
04.2000 - 05.2005
* Conducted in depth research on insurance policies tailored to individual needs
* Customer Service and Proficiency in computer operations
* Phones in a fast-paced environment
* Providing licensed service to customers.
* Earning consistently high marks on Customer Service reviews
* Evaluating and assisting individuals in choosing the correct insurance product, insuring an accurate representation of their needs
Wardrobe Manager
Ringling Brothers, Barnum & Bailey Circus
12.1986 - 03.2000
* Customer Service
* Sales, Office Administration
* Wardrobe Manager Lead of Men's Wardrobe
* Quality control and inventory ordering , maintenance and repair of costumes addressing large-scale production and manufacturing issues.
Education
High School Diploma -
Lemon Bay High School
Englewood, FLAssociates Degree
UFS
Tampa, FLSkills
* Equipped with extensive experience in customer service, client relations, sales, marketing, and office administration Often commended for strong problem-solving skills and ability to quickly evaluate available alternatives logically
* Excellent communication skills coupled with the ability to establish and maintain rapport with all levels of personnel, management and customers
Timeline
Customer Service Representative
Caesars Palace Hotel And Casino
08.2005 - 02.2024
Licensed Insurance Representative
Great Florida Insurance
04.2000 - 05.2005
Wardrobe Manager
Ringling Brothers, Barnum & Bailey Circus
12.1986 - 03.2000
High School Diploma -
Lemon Bay High School
Associates Degree
UFS
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