Summary
Overview
Work History
Education
Skills
Timeline

Patricia Shirrell.Rickus

Fernley,NV

Summary

  • BORN IN CALIF, AND HAVING A FAMILY IN THE EARILY 80S , AND LATER 90S, MY FAMILY PLAYED SPORTS AS I TRAVELED WITH THE SPORTS, WORKING ONLY PART TIME AND FINDING MY SELF BEING A SINGLE MOTHER IN THE LATER 90S WAS A STRUGGLE AND LEAD ME AND MY YOUNGEST SON TO YERINGTON,NV 2008. I SUPPORTED THE YOUTH WITH MY SON AT THE BOYS & GIRLS CLUB , KEEP MY SELF BUSY WITH DOG TRAINNING . BEING A STAY HOME MOTHER WAS SUITED FOR ME AND MY SON. NOW HES GRADUATED FROM COLLEGE AND HIS FOOTBALL , ITS TIME FOR ME TO GO BACK TO WORK TO HELP MY HUSBAND THAT I JUST MARRIED A FEW MONTHS AGO .I AM AGING AND NEED TO BUILD ARE LIVES TOGEATHER AT CHEWY ,

Overview

30
30
years of professional experience

Work History

RETAIL UFCW

VONS ,LUCKY ,ALBERTSON
, CA
09.1981 - 01.2011
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Increased customer satisfaction by [Action] and [Action].

DRUG CLERK

Rite-Aid Pharmacy
PALM DESERT , CA
10.2006 - 10.2007
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.

Education

High School Diploma -

Chaffey High School, Ontario, CA
06.1979

Skills

  • Engaging with Diverse Customers
  • Store Policies and Procedures
  • Conducting Tours
  • Computer Proficiency and Microsoft Office
  • Merchandising and Display
  • Safety and Cleanliness Standards
  • Strong Communication and Interpersonal Skills
  • Sales and Promotions
  • Exceeding Customer Expectations
  • Security Practices
  • Locating Merchandise
  • Merchandise Recommendations
  • Building Customer Relationships and Loyalty
  • Energy and Physical Stamina
  • Adaptable and Flexible
  • Building Customer Loyalty
  • Cash Register Operations
  • Flexible Hours
  • Available Nights, Weekends and Holidays
  • Ability to Lift 40 Pounds
  • Upselling Strategies
  • POS System Operations
  • Retail Merchandising
  • Credit and Cash Transactions
  • Dispute Mediation

Timeline

DRUG CLERK - Rite-Aid Pharmacy
10.2006 - 10.2007
RETAIL UFCW - VONS ,LUCKY ,ALBERTSON
09.1981 - 01.2011
Chaffey High School - High School Diploma,

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Patricia Shirrell.Rickus