Patricia Shore
West Newfield
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
23
23
years of professional experience
Work History
Trainer
Central Maine Power
All Towns
06.2022 - 12.2022
- Contracted to train all new employees for the Line Clerk position.
- Traveled to all areas of Maine where needed.
Line Clerk
Central Maine Power
Alfred
06.2000 - 05.2022
- Assisted customers in providing electric service for new and existing buildings.
- Worked with management to assign work for the line crews and service technicians.
- Worked with customers to provide the necessary paperwork (e.g., forms, easements, contracts).
- Updated the information from the service technicians to provide correct information to the line crews.
- Process any and all refunds to the customer.
- Worked with towns and the state to get permits.
- Trained new employees on all aspects of their work.
Education
High School Diploma -
English High School
Lynn, MA06-1973
Affiliations
- I enjoy cruising to different countries
- I enjoy fishing, either fresh or salt water
- I enjoy meeting new people.
Timeline
Trainer
Central Maine Power
06.2022 - 12.2022
Line Clerk
Central Maine Power
06.2000 - 05.2022
High School Diploma -
English High School
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