Patricia Short
Cincinnati
Summary
Telecommunications operator with a proven track record at Mercy Fairfield Hospital, excelling in professional communication and problem-solving. Consciencious in enhancing client relationships and ensuring compliance with HIPAA regulations. Adept at managing high call volumes while maintaining a safe and organized environment, demonstrating reliability and flexibility in fast-paced settings.
Overview
41
41
years of professional experience
Work History
Telecommunications Operator
Mercy Fairfield Hospital
05.2023 - Current
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
- Strengthened client relationships by providing personalized support tailored to their individual needs and preferences.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
Unit Secretary - Oncology Floor
Mercy Fairfield Hospital
05.2021 - 05.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Maintained current and accurate medical records for patients.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Monitored inventory levels and advised management of need for replenishment.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Health Screener
Fairfield Mercy Hospital
04.2021 - 05.2021
- Maintained a clean and organized work environment, ensuring compliance with infection control protocols.
- Took temperatures of employees and visitors as they entered the hospital during the onset of COVID.
Human Resources Specialist
United States Postal Service
08.1984 - 09.2017
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Improved organizational culture with introduction of team-building activities.
- Conducted comprehensive training sessions, equipping staff with necessary skills for optimal performance.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Worked closely with other government agencies in returning injured employee back to gainful employment. Often matching them with new professions.
Education
High School Diploma -
Princeton High School
Cincinnati, OH06-1978
Skills
- EPIC
- Cisco
- BedWatch
- Perfect Serve
- Word
- Excel
- Front Desk Operations
- Greeting customers
- Professional communication
- System monitoring
- Switchboard operation
- Work order completion
- Safety awareness
- Teamwork
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Verbal and written communication
- Flexible schedule
- Data entry
- Adaptability
Timeline
Telecommunications Operator
Mercy Fairfield Hospital
05.2023 - Current
Unit Secretary - Oncology Floor
Mercy Fairfield Hospital
05.2021 - 05.2023
Health Screener
Fairfield Mercy Hospital
04.2021 - 05.2021
Human Resources Specialist
United States Postal Service
08.1984 - 09.2017
High School Diploma -
Princeton High School
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