Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Simmons-Redd

Inglewood,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships

Overview

14
14
years of professional experience

Work History

Caregiver

Home Instead Senior Care Home
Torrance, CA
03.2017 - Current
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Used software to maintain records of services performed and apparent condition of patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with self-administered medications.
  • Documented residents' mental status, sleep and eating patterns in medical record books.

Childcare Provider

Simmons Redd Family Child Care
Inglewood , CA
02.2008 - 02.2017
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Introduced children to educational games and activities to boost learning.
  • Entered financial information and payments

Education

Child Development

Cal State Dominguez Hills Extension
Carson, CA

Business

UCLA Extension

Skills

  • Time Management
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Caring and Responsible
  • Cleaning and Sanitizing
  • First Aid Certification
  • Critical Thinking
  • Team Collaboration
  • Google Docs
  • Data Entry and 10-Key

Timeline

Caregiver

Home Instead Senior Care Home
03.2017 - Current

Childcare Provider

Simmons Redd Family Child Care
02.2008 - 02.2017

Child Development

Cal State Dominguez Hills Extension

Business

UCLA Extension

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Patricia Simmons-Redd