Patricia Simons
Detroit,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Neighborhood Service Organization
03.2024 - Current
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided primary customer support to internal and external customers.
Human Resource Assistant
Amazon
07.2022 - 12.2023
- Addressing associates and manager concerns, Investigating policy violation, Managing accurate time card records, auditing time cards, and Investigating card discrepancy, Reporting daily attendance metrics
- Applied mediation and collaboration to successfully resolve employee complaints and grievances
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony
Learning Trainer
Amazon
01.2021 - 01.2022
- Training and development of incoming employees, Maintaining training records, Maintaining audit records and permissions, Reporting daily metrics
- Collaborated with management to develop targeted training programs for improved employee performance
- Conducted regular evaluations of training materials, ensuring content relevancy and alignment with industry standards
Learning Ambassador
Amazon
01.2020 - 01.2021
- Training and cross-training new and current employees and managers.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles and needs within the classroom
- Developed effective classroom management strategies that maintained an orderly yet nurturing environment conducive to learning at all times
Season Process Assistant
Amazon
01.2020 - 01.2021
- Manager Assistant for the Packing Department, Conducting quality coaching and giving feedback
- Identified and resolved process issues to drive optimal workflow and business growth
Department problem solver
Amazon
10.2018 - 08.2019
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Utilized problem-solving skills to reduce or eliminate company expenses.
Student Intern
Brooks Kushman
09.2013 - 06.2014
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Performed administrative duties and staff support tasks.
Receptionist
Focus: Hope
09.2012 - 06.2013
- Outreaching to potential students, answering questions about outcoming program, job searching for the graduating class.
- Responded to inquiries from callers seeking information
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
Receptionist
Detroit Historical Society
09.2011 - 06.2012
- Assisting with setting up exhibits,
- Greeting guests and guiding tours.
- Kept reception area clean and neat to give visitors positive first impression
- Managed multiple tasks and met time-sensitive deadlines
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Education
Detroit Cristo Rey High School
06.2014
Skills
- Attention to detail
- Time Management
- Employee Relations
- Human Resources Administration
- HR Policies
- High Social Awareness
- Conflict Management
- Employee Onboarding
- Microsoft Office and Docusign
- Administrative Skills
- Team Player
- Office Administration
- Scheduling
- Maintaining Files
- Word Processing
- Administrative Support
Timeline
Customer Service Representative
Neighborhood Service Organization
03.2024 - Current
Human Resource Assistant
Amazon
07.2022 - 12.2023
Learning Trainer
Amazon
01.2021 - 01.2022
Learning Ambassador
Amazon
01.2020 - 01.2021
Season Process Assistant
Amazon
01.2020 - 01.2021
Department problem solver
Amazon
10.2018 - 08.2019
Student Intern
Brooks Kushman
09.2013 - 06.2014
Receptionist
Focus: Hope
09.2012 - 06.2013
Receptionist
Detroit Historical Society
09.2011 - 06.2012
Detroit Cristo Rey High School
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