Patricia Sims
Lakewood
Summary
Dynamic professional with extensive experience in property management and trust administration, notably with Key Bank. Excelled in client relationship building and portfolio management, streamlining rent collection processes to significantly enhance revenue. Demonstrated adaptability and a strong work ethic, achieving high client satisfaction and operational efficiency. Skilled in maintenance scheduling and customer engagement, with a proven track record of resolving complex issues under pressure.
Overview
31
31
years of professional experience
Work History
Property Manager/Stay at Home Mom
Self-employeed
06.1998 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with legal counsel to resolve tenant disputes.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
Trust Associate
Key Bank
02.1994 - 06.1998
- Facilitated smooth transitions during significant life events by coordinating required account changes, such as beneficiary updates or asset transfers.
- Supported business development efforts by contributing to the creation of marketing materials and participating in client presentations.
- Maintained strong relationships with clients by providing exceptional customer service and proactive communication regarding account updates.
- Acted as a key point of contact for clients during the trust administration process, providing timely updates and addressing any concerns that arose.
- Supported senior trust officers in managing complex trust structures, including special needs trusts and charitable remainder trusts.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to trust accounts.
Education
Bachelor of Arts - Politics/Philosophy
The Catholic University of America
Washington, DC12-1992
Skills
- Property management
- Client relationship building
- Payment collection
- Portfolio management
- Strong work ethic
- Eviction procedures
- Maintenance scheduling
- Administrative support
- Problem-solving abilities
- Works Well Under Pressure
- Reliability
- Excellent communication
- Adaptable
- Adaptability and flexibility
- Punctual and dependable
- Customer engagement
Timeline
Property Manager/Stay at Home Mom
Self-employeed
06.1998 - Current
Trust Associate
Key Bank
02.1994 - 06.1998
Bachelor of Arts - Politics/Philosophy
The Catholic University of America
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