Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Slack

Kirkville,IA

Summary

Dynamic professional with extensive experience at First Resources Corporation, adept at developing individualized care plans and implementing behavioral management techniques. Proven ability to foster client rapport and enhance community integration, while demonstrating exemplary communication and crisis intervention skills. Committed to delivering high-quality support and achieving positive outcomes for individuals with disabilities.

Overview

25
25
years of professional experience

Work History

Direct Support Professional

First Resources Corporation
Ottumwa, IA
07.2010 - Current
  • Provided daily support to individuals with disabilities in community settings.
  • Assisted clients with personal care and daily living activities.
  • Developed individualized care plans based on client needs and preferences.
  • Coordinated transportation for clients to appointments and community activities.
  • Implemented behavioral management techniques to promote positive interactions.
  • Documented client progress and maintained accurate records for review.
  • Collaborated with healthcare professionals to ensure comprehensive care delivery.
  • Trained new staff on protocols for client assistance and safety procedures.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in learning and developing new skills.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Used approved crisis intervention techniques in emergency situations.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Helped clients get in and out of beds and wheelchairs.
  • Organized oral medications for clients following dosage and schedule requirements.

Crew Leader

Taco Johns
Oskaloosa, IA
02.2005 - 07.2010
  • Supervised team members during peak service hours at Taco Johns.
  • Trained new crew members on company procedures and customer service standards.
  • Managed inventory levels to ensure adequate stock for daily operations.
  • Coordinated shift schedules to optimize staff coverage and efficiency.
  • Conducted regular quality checks on food preparation and presentation.
  • Implemented safety protocols to maintain a clean and safe work environment.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Assisted in developing training materials for ongoing staff education initiatives.
  • Mentored newly hired crew members to prepare each for job roles.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Organized crew placement per job function when assigning work.
  • Monitored task completion to meet company standards for performance.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Directed team of 10-15 crew members in daily operations and assigned tasks.

Phone Sales Representative

APAC Teleservices
Knoxville, IA
02.2000 - 04.2003
  • Engaged customers through phone calls to promote products and services.
  • Provided accurate information about product features and benefits.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Maintained detailed records of customer interactions in CRM system.
  • Followed up with leads to ensure satisfaction and encourage repeat business.
  • Collaborated with team members to meet sales targets consistently.
  • Adapted communication style to suit diverse customer needs effectively.
  • Delivered persuasive presentations to potential clients during calls.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Generated leads through cold calling techniques.
  • Resolved customer complaints in a professional manner while maintaining high levels of customer service.
  • Maintained up-to-date knowledge of all products and services available through the company.
  • Participated in team meetings discussing strategies for improving sales performance.
  • Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
  • Provided accurate pricing information on products or services requested by customers.
  • Upsold additional products or services when applicable during phone calls.
  • Attended training sessions as required by management for continuing education purposes.
  • Adhered to all company policies, procedures and regulations regarding telephone etiquette.
  • Provided feedback on ways to improve processes related to phone sales operations.

Education

High School Diploma -

Ottumwa High School
Ottumwa, IA
05-1983

Bookkeeping - Bookkeeping

Indian Hills Community College
Ottumwa, IA
05-1984

Skills

  • Individualized care plans
  • Behavioral management
  • Medication administration
  • Patient documentation
  • Crisis intervention
  • Client transportation
  • Customer service
  • Team leadership
  • Inventory management
  • Effective communication
  • Time management
  • Leadership and communication
  • Exemplary communication skills
  • CRM software
  • Sales strategy
  • Client rapport
  • Negotiation tactics
  • Interpersonal skills

Timeline

Direct Support Professional

First Resources Corporation
07.2010 - Current

Crew Leader

Taco Johns
02.2005 - 07.2010

Phone Sales Representative

APAC Teleservices
02.2000 - 04.2003

High School Diploma -

Ottumwa High School

Bookkeeping - Bookkeeping

Indian Hills Community College

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