PATRICIA SLATTERY

APP Wellbeing

· In collaboration with the MGH/BWH/FH Chief APP Officers, support and manage initiatives to improve the work lives of APPs.

· Provide project management of activities related to the MGH/BWH/FH APP well-being & engagement including, but not limited to, APP week, APP awards and recognition, and APP Leadership Retreats.

· Actively reflect the Chief Advanced Practice Officers and senior leaderships’ position in internal meetings to help drive understanding of views.

· Organization and staffing of monthly on-site feedback & listening lunches for the AMC CAPPOs.

Patient Care and Quality

· Provide project management for quality activities at the AMCs in partnership with the AMC CAPPOs and the AMC and MGB OCMO.

· Support and manage incentive program related policies, procedures, and practices.

· In partnership with the MGH/BWH/FH CAPPOs, liaise with embedded enterprise team members for clinical compliance, risk management, and patient safety, including conduct of safety event evaluations and mitigation, and Joint Commission surveys and other regulatory site visits and inquiries (DPH, BPHC, etc.).

APP Graduate Medical Education

· Collaborate with MGB Student Steering leaders, MGB Talent Acquisition and AMC APP Student Education Managers increasing APP student rotations and student hiring pipeline

APP Medical Affairs

· Project management support and implementation of AMC initiatives related medical professional practice evaluation, including but not limited to Ongoing Professional Practice Evaluation (OPPE), focused review of performance for newly requested privileges (FPPE) and re-credentialing and re-privileging process.

· Manage APP-related medical policies across the AMCs in accordance with MGB Medical Policy Committee

· Provide administrative oversight for Advanced Practice Providers, including physician assistants and nurse practitioners

· In partnership with the AMC CAPPOs, actively consider opportunities to grow the abilities, skills, and support of AMC APPs and patients with the respective departments through professional development, enhanced communication vehicles, employee-focused initiatives, high quality patient care and otherwise.

Professionalism Management:

· Support professionalism for the AMC professional staff, serving as a liaison to enterprise professionalism initiatives.

· Manages AMC APP professionalism experience review committee, compiling reports and feedback with AMC Chief APP.

· Interfaces with senior leadership, departments and services at AMCs as needed in a collaborative effort to aid in the strategic culture transformation of the organization.

Other

· Organize and plan for a variety of committee meetings that support this initiative including but not limited to developing meeting materials, agendas, minutes, and presentations.

· Distribute pertinent APP communications, including but not limited to the APP All Points Bulletin and joint Vitals page.

· Collaborate with CAPPOs to define metrics and implement APP Dashboard

· Assist with quarterly leadership update.

· Develop recurring communications and presentations to inform committees, hospital leaders, department contacts, and APPs of current initiatives.

· Manage and oversee of CAPPO budgets/funds, including accurately tracking expenses and providing input to ensure fiscally responsible spending.

· Management of additional projects as needed.

• Support the Office of the Chief Medical Officers, specifically, Drs. Sunil Eappen, Charles Morris and Kathryn Britton.
• Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
• Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Set up meeting and event logistics for senior management and updated calendars.
• Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
• Met schedule and deadlines by ensuring that work was completed efficiently.
• Completed daily administrative tasks, responding to emails, filing paperwork promptly.
• Managed timekeeping for a few individuals in Kronos.

• Composed under pressure with potential competing demands
• Maintained general files, orders supplies, screens phone calls and coordinated meetings
• Maintained positive work atmosphere by behaving and communicating in professional manner
• Advanced knowledge of computer applications including Gmail, Microsoft Word, Excel and PowerPoint
• Managed internal and external email communication lists
• Greeted and assisted visitors, physicians, hospital staff and telephone callers
• Inputted information into automated personnel and payroll systems
• Maintained filing systems, produced copies, answers and directed phone calls and routes messages
• Scheduled appointments, meetings, conferences and made travel arrangements and coordinates department calendar
• Provided real-time scheduling support by booking appointments and preventing conflicts
• Demonstrated ethical and professional business practices
• Prepared assigned meeting minutes, documents and presentations
• Created and maintained Expense Reports with proper backup
• Developed, maintained and managed distribution lists and calendars using MS Outlook.

• Maintained appropriate computer program and data backups in compliance with Company policy
• Handled sensitive and confidential information on regular basis with discretion
• Provided professional and courteous greeting and assistance to office visitors, guests and employees
• Organized cases, draft correspondences, prepared files and managed spreadsheets and databases
• Performed transcription of dictated physician notes
• Provided real-time scheduling support by booking appointments and preventing conflicts
• Organized own work, set priorities and meet critical deadlines
• Maintained confidential client and patient information
• Maintained files and records in organized and secure manner
• Demonstrated ethical and professional business practices
• Participated in proactive team efforts to achieve departmental and company goals
• Exhibited effective communication and active listening skills
• Performed quality work efficiently with minimal supervision.