Patricia Slaughter
Wyandotte
Summary
Energetic and customer-focused, with natural ability to connect with people and address their needs. Possesses foundational understanding of customer service principles and adept at handling transactions and resolving conflicts. Committed to creating positive experiences and fostering customer loyalty.
Overview
46
46
years of professional experience
Work History
Kohls Service Associate
Kohls Department Store
07.2020 - 12.2024
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Window Clerk
USPS, United States Postal Service
11.1978 - 10.2016
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
- Successfully managed large volumes of incoming packages for distribution within tight timeframes.
- Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
- Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
- Promoted customer loyalty by offering personalized assistance with their mailing needs based on individual preferences.
- Recognized potential security risks related to suspicious packages and followed proper protocols to ensure safety.
- Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
- Stayed current with changes in postal regulations or procedures through ongoing training opportunities.
- Educated customers on available services such as package insurance, tracking options, and shipping timelines.
- Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
- Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated POS systems to accurately process customer purchases.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
ROOSEVELT HIGH SCHOOL
WYANDOTTE MI06-1991
Timeline
Kohls Service Associate
Kohls Department Store
07.2020 - 12.2024
Window Clerk
USPS, United States Postal Service
11.1978 - 10.2016
High School Diploma -
ROOSEVELT HIGH SCHOOL
Similar Profiles
Jake AngeJake Ange
Customer Service Representative at Kohls Department StoreCustomer Service Representative at Kohls Department Store
Raiah NewsomeRaiah Newsome
Retail Sales Associate Cashier at Kohls Department StoreRetail Sales Associate Cashier at Kohls Department Store
Angela WilliamsAngela Williams
Visual Supervisor at Kohls Department StoreVisual Supervisor at Kohls Department Store
Joseph OrtizJoseph Ortiz
Merchandise Associate at Kohls Department StoreMerchandise Associate at Kohls Department Store
RACHEL WESTRACHEL WEST
Waitress at Woodside MeadowsWaitress at Woodside Meadows