Patricia Slechta
Freeport,IL
Summary
Detail-oriented professional with a strong background in customer service and effective problem-solving. Proven ability to collaborate with teams to enhance operational efficiency and deliver exceptional results.
Results-driven individual with expertise in training and mentoring staff while maintaining high-quality standards. Known for strong attention to detail and commitment to exceptional customer service, aiming to foster continuous improvement.
Overview
31
31
years of professional experience
Work History
Carpenter/Painter
Aramark
Freeport, IL
04.2025 - Current
- Prepared surfaces by cleaning, sanding, and priming for optimal paint adhesion.
- Collaborated with team members to complete projects efficiently and on schedule.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
EVS/PT Lead
Aramark
Freeport, IL
09.2022 - 04.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
Swiss Colony Bakery
Swiss Colony Brands
Monroe, WI
06.2021 - 03.2022
- Operated industrial mixers and ovens to produce baked goods consistently.
- Maintained cleanliness and organization of work areas to comply with health regulations.
- Trained new employees on safety protocols and proper equipment use.
- Monitored product quality during baking process, making adjustments as needed for consistency.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
Menards
Menards
Freeport, IL
05.2014 - 03.2021
- Delivered exceptional customer service, enhancing overall shopping experience and fostering client loyalty.
- Trained new staff on operational procedures and company policies, ensuring adherence to standards and practices.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Call Center Representative
Swiss Colony
Monroe, WI
11.2013 - 04.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Nursing Assistant
Stephenson Nursing Center
Freeport, IL
10.2007 - 10.2013
- Administered daily care, including bathing, grooming, and feeding patients to enhance comfort and wellbeing.
- Assisted with mobility and transportation of patients, ensuring safety during transfers and activities.
- Monitored vital signs and reported changes to nursing staff, contributing to effective patient assessments.
- Maintained cleanliness and organization of patient areas, supporting infection control measures in the facility.
Team Associate
Honeywell
Freeport, IL
02.1995 - 01.2005
- Implemented quality control measures, ensuring compliance with safety standards and operational guidelines.
- Developed standard operating procedures, streamlining processes and reducing operational delays.
- Facilitated communication between departments, enhancing project coordination and information flow.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Continuously checked products for quality assurance according to strict guidelines.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Associate of Applied Science - Medical Transcription
Highland Community College
Freeport, IL06-2015
Skills
- Teamwork
- Excellent oral and written communication
- Detail-oriented
- Deep cleaning
- Customer service
- Decision-making capacity
- Training and mentoring
- Workplace safety
- Laundry management
- Hazardous chemical training
- Eco-friendly cleaning
Received Gold Medal award from Aramark for going above and beyond and using life saving measures
During employee lunch break, a coworker had a seizure and passed out. I was able to safely get her to the floor and perform life saving CPR until help arrived. Sadly she passed away a few weeks later but I was able to give her family;y a chance to say good bye,
Timeline
Carpenter/Painter
Aramark
04.2025 - Current
EVS/PT Lead
Aramark
09.2022 - 04.2025
Swiss Colony Bakery
Swiss Colony Brands
06.2021 - 03.2022
Menards
Menards
05.2014 - 03.2021
Call Center Representative
Swiss Colony
11.2013 - 04.2014
Nursing Assistant
Stephenson Nursing Center
10.2007 - 10.2013
Team Associate
Honeywell
02.1995 - 01.2005
Associate of Applied Science - Medical Transcription
Highland Community College