Patricia Smalling
Dallas,TX
Summary
Experienced Project Coordinator with over 28 years of experience in Construction Industry. Excellent reputation for resolving problems and improving customer satisfaction with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Independent
Health Care CRS
Coralville, IA
10.2012 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Project Manager Assistant
Robert Half Office Team
Waxahachie, TX
08.2012 - 02.2014
- Performed work according to project schedules and established quality standards.
- Provided assistance with preparation of project-related reports, manuscripts, and presentations
- Worked with senior leadership to complete complex projects on time and under-budget.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Compiled reports and recorded activities for projects as part of comprehensive, compliance-driven recordkeeping strategies.
- Tackled array of tasks under watchful eye of Project Manager
- Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
- Produced highly accurate internal and external letters and memoranda.
- Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
- Documented project progress to fulfill project requirements and establish traceability
AutoCAD Instructor
Various School Districts
Wilmer/Houston, Texas
12.2002 - 06.2011
- Tracked 150 student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Increased student participation by facilitating interesting and relevant events, Robotic Competitions
- Oversaw curriculum implementation and continuous improvement of industry best practices.
- Developed classroom guidelines and assignment rules to communicate expectations.
- Reviewed class and student records to look for areas in need of improvement and implement plans of action.
- Created guides and course materials to reiterate lecture information and help students.
- Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
- Assisted adults in professional development by creating and facilitating training on grammar and composition skills for business writing.
- Emphasized safe working and classroom conditions and practices.
Commercial Drafter
Independent
Arlington/Ft Worth, TX
02.1998 - 12.2002
- Bid packages
- Designing blueprints, drawings, manuals
- Project Scheduling
- Production Planning
- Conversions of AutoCAD/Microstation/dxf
- Publishing (product technical manuals)
- Permit drawings for state cellular equipment enclosures
- Adhered to established codes and regulations for project compliance purposes.
- Developed CAD drawings from hand sketches, verbal instructions and site visits.
- Supported project team in design process to update details of each project.
- Maintained energy and enthusiasm in fast-paced environment
- Improved operations through consistent hard work and dedication
- Prepared variety of different written communications, reports and documents
Education
Master of Science - Management/Homeland Security
Colorado Technical University
Colorado Springs, Colorado02.2014
BBA - Business Administration / Project
Colorado Technical University
Colorado Springs, CO08.2012
Secondary Teaching Certification - undefined
Wayland Baptist University
09.2004
Trade and Industry Teaching Certification, CCI, Arlington Texas -
Wayland Baptist University
Plainview, TX08.2004
Skills
- Office Management
- Code Compliance
- Planning/Scheduling
- Procurement
- Reconciliations
- Proposals & Bids
- Customer Service
- Educational Programming
- Assessment
- Design Implementation
Affiliations
Project Management Institute, Sigma Beta Delta Honor Society, Texas Education Agency, FIRST Robotics
Timeline
Independent
Health Care CRS
10.2012 - 03.2020
Project Manager Assistant
Robert Half Office Team
08.2012 - 02.2014
AutoCAD Instructor
Various School Districts
12.2002 - 06.2011
Commercial Drafter
Independent
02.1998 - 12.2002
Master of Science - Management/Homeland Security
Colorado Technical University
BBA - Business Administration / Project
Colorado Technical University
Secondary Teaching Certification - undefined
Wayland Baptist University
Trade and Industry Teaching Certification, CCI, Arlington Texas -
Wayland Baptist University
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