Patricia Smillie

Secure approval from insurance companies for medical services before they are rendered.

Confirm patient eligibility with the insurance provider.

Work accurately and thoroughly with the handling of patient information.

Keep accurate and detailed records of all communication and authorization statuses.

Knowledge of and adherence to policies, like HIPAA, for maintaining patient confidentiality.

Promote a positive work environment through consistent professionalism, fostering strong relationships among team members.

Provided exceptional support during peak periods by adjusting workload distribution among team members as needed.

Actively participated in ongoing professional development opportunities such as workshops, conferences, or courses aimed at improving skills and knowledge related to the pre-service specialist role.

• Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
• Trained new team members on company policies and customer service protocols.
• Coordinated with various departments to ensure timely resolution of client issues.
• Developed and implemented strategies to streamline communication processes with clients.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Met customer call guidelines for service levels, handle time and productivity.