Patricia Smith
Clayton,GA
Summary
Board operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls. Hardworking and reliable employee with strong ability in communication and organization. Highly proactive and punctual with team-oriented mentality.
Professional broadcasting specialist with solid background in managing live and pre-recorded audio content. Adept at ensuring seamless operation of technical equipment, maintaining broadcast quality, and troubleshooting on-the-fly. Strong focus on team collaboration and adapting to changing needs to achieve optimal results. Reliable, flexible, and skilled in audio editing, mixing, and maintaining broadcast logs.
Overview
16
16
years of professional experience
Work History
Board Operator
Ga/Carolina Radiocsating Companies
03.2019 - Current
- Kept equipment operating at peak performance.
- Set up and ran equipment in diverse conditions at on-site broadcasts.
- Completed error-free live, breaking and syndicated broadcasts.
- Curated content and prevented inappropriate airings to maintain station compliance with federal regulations.
- Stayed on top of breaking news by monitoring available sources.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Took messages from callers and accurately relayed details to intended staff.
- Supported staff with office mail processing, correspondence and basic clerical needs.
Pro Account Sales Associate
The Home Depot Inc
09.2023 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Front Desk Supervisor
Quality Inn Suites
04.2023 - 11.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
Sales Representative
Verizon Wireless
01.2022 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Associate
Rue 21
04.2009 - 05.2011
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Listened to customers to understand needs and refer to optimal services.
- Suggested products and services to match customers' stated needs and preferences.
Education
Some College (No Degree) - HCA
NGTC
Skills
- Switchboard Operation
- Production Background
- Live Broadcasting Expertise
- Typing Skills
- Computer Skills
- Clear Communication
- Welcoming Customers
- Front Desk Management
- Excellent Phone Demeanor
- Client Service
- Studio setup
- Production experience
- Digital audio workstations
- Audio routing
- On-air support
- Excellent phone demeanor
- Front desk operations
- Computer skills
- Clear communication
- Typing skills
- Greeting customers
- Professional communication
- Flexible schedule
- Front desk management
- Telephone reception
- Client service
- Follow-up skills
- Telecommunications
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Pro Account Sales Associate
The Home Depot Inc
09.2023 - 11.2024
Front Desk Supervisor
Quality Inn Suites
04.2023 - 11.2023
Sales Representative
Verizon Wireless
01.2022 - 03.2023
Board Operator
Ga/Carolina Radiocsating Companies
03.2019 - Current
Sales Associate
Rue 21
04.2009 - 05.2011
Some College (No Degree) - HCA
NGTC
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