Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Patricia Smith

Las Vegas,NV

Summary

Customer-focused Desk Associate known for high productivity and efficiency in task completion. Specialize in effective communication, problem-solving, and time management skills. Excel at using empathy, patience, and active listening to ensure client satisfaction and maintain positive working relationships.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Intake Desk Associate

MorningStar Non-profit Housing
Atlanta, Georgia
06.2023 - 11.2024
  • Evaluated urgent funding requests to stop evictions.
  • Collaborated with community partners such as legal aid offices, social service agencies to provide comprehensive services for clients in need of additional support.
  • Recorded client contact information maintaining compliance with department policies.

Mortgage Loan Officer

Patriot Financial Real Estate Broker
Lancaster, CA
03.2004 - 04.2008
  • Prepared and reviewed loan agreements to ensure accuracy and completeness.
  • Utilized CRM systems to effectively manage client interactions and follow-ups.
  • Ensured compliance with all federal, state and local regulations related to mortgage lending.
  • Maintained up-to-date knowledge of various loan products and compliance regulations.
  • Provided personalized loan options to meet clients' financial needs.

Customer Service Cashier

AV Pet Wash
Palmdale, CA
06.2003 - 03.2004
  • Greeted customers and responded to informational requests.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed credit card transactions accurately and efficiently.
  • Counted and balanced cashier drawers.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Maintained cleanliness and presentation of stock room and production floor.

Education

Some College (No Degree) - Business Law

Antelope Valley College
Lancaster, CA

Skills

  • Marketing support
  • CRM software proficiency
  • Research and analysis
  • Document preparation
  • Sales support
  • File organization
  • Credit and cash payments
  • Clerical duties
  • POS systems
  • Sales expertise
  • Customer service
  • Listening skills
  • Front desk management
  • Cash handling
  • Office management

Certification

  • Formerly Licensed Real Estate Agent and Mortgage Loan Officer
  • Certificate of Completion Optical Assistant

Timeline

Intake Desk Associate

MorningStar Non-profit Housing
06.2023 - 11.2024

Mortgage Loan Officer

Patriot Financial Real Estate Broker
03.2004 - 04.2008

Customer Service Cashier

AV Pet Wash
06.2003 - 03.2004

Some College (No Degree) - Business Law

Antelope Valley College

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Patricia Smith