Patricia Smith
Danville ,GA
Summary
With a proven track record at Waste Management, I excel in operations management and team leadership, enhancing operational efficiency and customer satisfaction. My expertise includes strategic planning, employee motivation, and implementing effective policies, leading to significant performance improvements. Skilled in problem-solving and customer relationship management, I consistently achieve and surpass business goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Waste Managment
10.2021 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Scale House Operator
Advanced Disposal
12.2005 - 10.2021
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to appropriate person.
- Maintained tidy work area to reduce likelihood of accidents.
- Enhanced customer satisfaction by providing prompt and accurate weighing services.
- Followed up with customers to handle delays or other issues.
Education
High School Diploma -
Twiggs Academy
Jeffersonville, GA05.1989
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Policies and procedures implementation
- Operations oversight
- Employee motivation
- Customer relationship management
- Maintaining compliance
- Goal setting
- Client relationships
- Health and safety compliance
- Client relations
- Onboarding and orientation
- Invoice processing
- Business administration
- Unsurpassed work ethic
- Data management
Certification
Landfill Operator Certification
Landfill Operator Certificate
Recertification was done in July of 2021.
Timeline
Operations Manager
Waste Managment
10.2021 - 04.2024
Scale House Operator
Advanced Disposal
12.2005 - 10.2021
High School Diploma -
Twiggs Academy
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